Communications Officer (First Contact/Despatch)


Company:	Metropolitan Police
Salary:	from £46,193 a year
Hours:	Full-time
Location:	Westminster, London, SW1A 2JL
Working pattern:	On-site
Job type:	Permanent
Posting date:	8 Oct 2026
Closing date:	25 Oct 2026

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Summary

First Contact

You are the first point of contact. You gather critical information, assess threat, risk and harm, and ensure the situation is clearly understood. You capture every detail accurately, knowing that what you pass on will directly influence the response.

Once complete, you pass the information seamlessly to a colleague for action — and move straight on to the next call.

Despatch

You take that information and turn it into action.

You prioritise incidents, deploy resources, and coordinate officers and partner agencies across London. You stay in constant communication with units on the ground, adapting to a situation that can change in seconds.

Your decisions ensure the right people, with the right skills, get to the right place — fast.

We are always looking for great people to join our team — in both roles.

You will be customer-focused and professional, with excellent attention to detail and a calm head under pressure. Above all, you’ll have the drive and determination to make a difference to the communities of London.

This can be a challenging and intense environment. Every day, our teams handle around 13,000 emergency and non-emergency calls and 12,000 digital interactions. No two days are the same.

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