Hard FM Manager


Company:	NHS Jobs
Salary:	£58,133 to £65,261 a year
Hours:	Full-time
Location:	London, N19 5NX
Job type:	Permanent
Posting date:	8 Oct 2026
Closing date:	21 Oct 2026

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Summary

Contract Management and PerformanceManage and monitor outsourced Hard FM contracts to ensure services are delivered in accordance with contractual requirements, KPIs and service standards.Lead contract review meetings, challenge poor performance and drive service improvement.Support contract mobilisation, variations and service developments. Technical Assurance and ComplianceProvide assurance that statutory maintenance, PPM, reactive maintenance and lifecycle activities are delivered in accordance with legislation, NHS guidance and contractual requirements.Monitor compliance with relevant statutory, regulatory and NHS estates standards.Undertake audits, inspections and assurance reviews of contractor performance and compliance. Operational AssuranceMonitor the delivery of planned and reactive maintenance services across designated sites.Review contractor resources, resilience arrangements, maintenance backlogs and asset-related risks.Ensure maintenance records, asset information and performance data are accurate and up to date. Quality, Risk and GovernanceInvestigate service failures, incidents, complaints and contractual non-compliance.Identify and escalate risks, ensuring corrective actions are implemented.Prepare performance, compliance and assurance reports for senior management and governance groups.Support compliance with CQC standards, PAM, ERIC and other regulatory requirements. Stakeholder ManagementAct as the key liaison between the Trust, clinical services, corporate departments and outsourced Hard FM providers.Develop effective working relationships with stakeholders whilst maintaining appropriate contractor challenge and accountability.Ensure customer feedback and service issues are effectively managed and resolved. Financial and Commercial ManagementMonitor contractor financial performance and value for money.Review quotations, contract variations and expenditure.Validate invoices and support budget monitoring and forecasting activities. Leadership and Service DevelopmentLine manage and support the Hard FM Supervisor.Promote high standards of performance, safety and continuous improvement.Develop and implement contract management processes, local procedures and service improvement initiatives.Utilise CAFM systems and performance data to support effective contract management and service delivery.

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