Hard FM Manager | North London NHS Foundation Trust


Company:	Camden And Islington NHS Foundation Trust
Salary:	£58,133 - £65,261 Per annum including HCAS
Hours:	Full-time
Location:	London, N19 5NX
Job type:	Permanent
Posting date:	7 Oct 2026
Closing date:	6 Nov 2026

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Summary

The postholder will act as the Trust’s Intelligent Client Contract and Performance Manager for designated outsourced Hard Facilities Management services. The postholder will be primarily based at Highgate Mental Health Centre; however, they may be required to work across Chase Farm Hospital, St Ann’s Hospital and associated community sites as service demands require.

Working with a high degree of autonomy within Trust policies, statutory frameworks and contractual requirements, the postholder will provide specialist operational oversight, technical assurance and contract management to ensure external service providers deliver safe, effective, compliant and value-for-money services. The role is responsible for interpreting and challenging contractor performance, assuring statutory compliance, managing contractual relationships, identifying service risks and driving continuous improvement. The postholder is not responsible for the direct delivery or day-to-day supervision of maintenance services.

The postholder will embed the Trust values and The North London Way across all aspects of the function.

• Act as the Trust's Intelligent Client for outsourced Hard FM contracts, ensuring services are delivered safely and effectively and in accordance with contractual requirements.

• Monitor and challenge contractor performance against KPIs, service specifications, statutory requirements and quality standards.

• Provide technical assurance of statutory maintenance, PPM, reactive maintenance and lifecycle activities.

• Monitor compliance with legislation, HTMs, HBNs and H&S requirements.

• Undertake audits, inspections and assurance reviews to verify compliance and service quality.

• Monitor maintenance backlogs, asset condition and risks, ensuring mitigation measures are implemented.

• Act as liaison between Trust stakeholders and Hard FM service providers.

• Investigate estates-related incidents, complaints, service failures and contractual non-compliance.

• Prepare performance, compliance and assurance reports for senior management and governance groups.

• Support compliance with CQC standards, PAM, ERIC and other regulatory requirements.

• Monitor contractor financial performance, review quotations, validate invoices and ensure value for money.

• Support the Hard FM Supervisor.

• Utilise CAFM systems and performance data to support contract management.

• Develop local procedures, contract management processes and service improvement initiatives.

North London NHS Foundation Trust (NLFT) is committed to improving mental health care across North London to deliver excellent services to our local people.

Our Five-Year Strategy:

1. We will provide consistently high-quality care closer to home.

2. With our partners in North London and each borough we will ensure equity of outcome for all

3. We will offer great places to work, providing staff with supportive environment to deliver outstanding care.

4. We will be more effective as an organisation by pioneering research, quality improvement and technology.

Why NLFT?

• We develop and retain our staff through leadership behaviours and managers programme and many more opportunities.

• We promote flexible working and support staff with a range of health and wellbeing initiatives.

• NHS Discounts, generous annual leave and NHS pension scheme

• Excellent internal staff network

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In order to meet the needs of the Trust you may be required from time to time to work at different locations to your normal place of work. This may mean that you are required to work at any location that fall under Barnet, Camden, Enfield, Haringey or Islington. The Trust reserves the right to require staff to work at such other places or locations as it considers reasonable and necessary on a temporary or permanent basis.

Contract Management and Performance

Manage and monitor outsourced Hard FM contracts to ensure services are delivered in accordance with contractual requirements, KPIs and service standards.

Lead contract review meetings, challenge poor performance and drive service improvement.

Support contract mobilisation, variations and service developments.

Technical Assurance and Compliance

Provide assurance that statutory maintenance, PPM, reactive maintenance and lifecycle activities are delivered in accordance with legislation, NHS guidance and contractual requirements.

Monitor compliance with relevant statutory, regulatory and NHS estates standards.

Undertake audits, inspections and assurance reviews of contractor performance and compliance.

Operational Assurance

Monitor the delivery of planned and reactive maintenance services across designated sites.

Review contractor resources, resilience arrangements, maintenance backlogs and asset-related risks.

Ensure maintenance records, asset information and performance data are accurate and up to date.

Quality, Risk and Governance

Investigate service failures, incidents, complaints and contractual non-compliance.

Identify and escalate risks, ensuring corrective actions are implemented.

Prepare performance, compliance and assurance reports for senior management and governance groups.

Support compliance with CQC standards, PAM, ERIC and other regulatory requirements.

Stakeholder Management

Act as the key liaison between the Trust, clinical services, corporate departments and outsourced Hard FM providers.

Develop effective working relationships with stakeholders whilst maintaining appropriate contractor challenge and accountability.

Ensure customer feedback and service issues are effectively managed and resolved.

Financial and Commercial Management

Monitor contractor financial performance and value for money.

Review quotations, contract variations and expenditure.

Validate invoices and support budget monitoring and forecasting activities.

Leadership and Service Development

Line manage and support the Hard FM Supervisor.

Promote high standards of performance, safety and continuous improvement.

Develop and implement contract management processes, local procedures and service improvement initiatives.

Utilise CAFM systems and performance data to support effective contract management and service delivery.

This advert closes on Wednesday 21 Oct 2026

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