Service Manager - Service Development


Company:	NHS Jobs
Salary:	£66,274 to £73,496 a year
Hours:	Full-time
Location:	Chelsea, SW3 6JJ
Job type:	Permanent
Posting date:	8 Oct 2026
Closing date:	22 Oct 2026

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Summary

Strategic Direction 2.1. To support the development of, and promote, the Trusts mission, values aims and objectives. 2.2. In conjunction with the Deputy Director of Operations for Service Development, produce accurate, high quality business cases for service developments, utilising activity and income projections. 2.3. To ensure the establishment and maintenance of good relationships and communication throughout the Division, with the wider Trust, and externally with Patients, Insurers & Embassies, promoting a culture where staff are actively involved in decisions on how services are provided and targets delivered. 2.4. In line with the Trust & divisional strategy, to strategically develop the consultant liaison & account management function and allocated tumour group services alongside NHS CBU management teams and Consultants to ensure they are responsive, innovative and provided to the highest possible standard. Operational Performance Management 2.5. To demonstrate strong leadership within teams to ensure professional and clinical standards of excellence in providing services across the Trust 2.6. Provide management support to the clinical staff to ensure private services are managed efficiently and in line Trust targets 2.7. To specifically work with key stakeholders within the Trust to implement and deliver on approved business cases and ensure that private care standards are maintained and both patients and consultants expectations are met. 2.8. Work collaboratively with Consultants, giving guidance and support to inform them service improvements, to services with a focus on enhancing patients a high standard. 2.9. To provide excellent customer service and promote a professional and caring environment within clinical and non-clinical teams to ensure the department is in line with regulatory compliance Care Quality Commission and the Competition Markets Authority. 2.10. To liaise with consultants as required increasing business development, clinical care and service feedback. To manage the consistent delivery of customer expectations in all aspects of the patient experience, and instil a culture of first-class customer service within all teams across the division

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