Business Process Improvement Manager (12 Month FTC)
| Company: | The Housing Network |
|---|---|
| Salary: | £80,000 to £80,000 a year |
| Hours: | Full-time |
| Location: | Luton, LU1 3LU |
| Job type: | Contract |
| Posting date: | 6 Oct 2026 |
| Closing date: | 5 Nov 2026 |
Summary
Business Process Improvement Manager (12 Month FTC)
Salary: £80,000 Per Annum
Location: Luton, Head Office
Working Hours: Monday - Friday, 09:00 - 17:30
What you will be doing:
- Lead the review, redesign and continuous improvement of business processes across the organisation to improve efficiency, consistency and service delivery.
- Reduce manual work, duplicate processes and reliance on spreadsheets by embedding standardised ways of working and maximising use of business systems (particularly Pyramid).
- Develop and maintain process documentation, SOPs and governance frameworks to ensure clear ownership, version control and compliance.
- Work with stakeholders across the business to gather requirements, facilitate workshops and implement process improvements that support growth and operational excellence.
- Drive system adoption by coordinating user testing, training, communications and post-implementation reviews to ensure changes are successfully embedded.
- Manage and develop a Business Analyst, oversee an improvement backlog, and report progress, risks and benefits to senior leadership.
- Improve data quality, accountability and process compliance by establishing clear ownership, governance and continuous improvement practices.
Who we are looking for:
- Significant experience in business process improvement, operational transformation or organisational change
- Strong business analysis, requirements gathering and process mapping experience
- Experience developing SOP, control and document-governance frameworks
- Experience leading system adoption, optimisation or implementation activity
- Experience managing people, projects and senior stakeholders
- Social, supported or wider housing-sector experience (Desirable)
- Experience of housing management or other business-critical operational systems (Desirable)
- Lean, Six Sigma, Business Analysis or recognised project/change qualification (Desirable)
Skillset:
- Strong facilitation and workshop leadership
- Clear, accessible writing and rigorous documentation
- Confident stakeholder management and constructive challenge
- Analytical thinking, root-cause analysis and practical problem solving
- Ability to prioritise competing demands and sustain delivery
- Collaborative approach with respect for technical and operational boundaries
What you'll receive:
- Salary - £80,000 Per Annum
- Simplyhealth Package
- Blue Light Card
- Cycle to Work Scheme
- Employee Referral Scheme
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