Business Analyst
| Company: | The Housing Network |
|---|---|
| Salary: | £45,000 to £50,000 a year |
| Hours: | Full-time |
| Location: | Luton, LU1 3LU |
| Job type: | Permanent |
| Posting date: | 6 Oct 2026 |
| Closing date: | 5 Nov 2026 |
Summary
Business Analyst
Salary: £45,000 - £50,000 Per Annum
Location: Luton, Head Office
Working Hours: Monday - Friday, 09:00 - 17:30
What you will be doing:
- Lead process reviews through stakeholder interviews, workshops and analysis to identify opportunities for improvement and efficiency.
- Map and document current and future business processes, highlighting risks, gaps and areas for simplification.
- Gather, analyse and document business requirements, translating operational needs into clear solutions and recommendations.
- Develop and maintain process documentation, standard operating procedures (SOPs), user guides and knowledge resources.
- Support system and process change projects, including impact assessments, business cases and implementation planning.
- Coordinate and facilitate user acceptance testing (UAT), ensuring solutions meet business requirements and quality standards.
- Support adoption of new processes and systems through training, communications, user support and continuous improvement activities
Who we are looking for:
- Experience in a Business Analyst, process improvement, change or operational analysis role
- Experience gathering and documenting requirements through interviews and workshops
- Experience producing process maps, workflows, SOPs or user guidance
- Experience supporting change implementation, testing or system improvement
- Strong analytical, written and organisational capability
- Social, supported or wider housing-sector experience
- Experience with housing management, CRM, ERP or other operational systems
(Desirable)
(Desirable)
Skillset:
- Curious, structured and evidence-led approach
- Strong attention to detail and document control
- Ability to facilitate discussions and challenge constructively
- Practical problem solving and sound judgement
- Ability to manage several workstreams while maintaining quality
What you'll receive:
- Salary - £45,000 - £50,000 Per Annum
- 23 Days of Annual Leave
- Simplyhealth Package
- Blue Light Card
- Cycle to Work Scheme
- Employee Referral Scheme
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