Legal Aid Supervisor (Housing)


Company:	Citizens Advice Mid Mercia
Salary:	£29,867 to £34,132 a year
Hours:	Full-time
Location:	Derby, DE24 8BG
Working pattern:	Hybrid - 2 days remote
Job type:	Contract
Posting date:	6 Oct 2026
Closing date:	5 Nov 2026

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Summary

Do you have a passion for working in the heart of your local community and are driven by making a difference? Then Citizens Advice Mid Mercia is the organisation for you.

Our free and independent advice helps people solve problems in a confidential and impartial manner. Whatever the problem, we won’t turn people away. We make a difference. Our trusted brand and the quality of our research mean we make a real impact on behalf of the people who rely on us.

Our Legal Department is looking to recruit a driven, successful and appropriately qualified applicant for the role of supervisor in the telephone advice team (TAS). The role will be to support with the supervision of caseworkers, successfully deliver the requirements of the contract and offer legal advice to clients with housing and housing related debt matters.

apply here: https://www.citizensadvicemidmercia.org.uk/jobs/housing-and-debt-supervisor-tas

Responsibilities / Key Tasks:

Interview clients using sensitive listening and questioning skills to allow clients to explain their problem(s) and empower them to set their own priorities

To interpret information and present options to clients

Assist clients with other related problems where they are an integral part of their case and refer to other advisers or specialist agencies as appropriate

To maintain confidentiality, use discretion and sound judgement in undertaking all areas of responsibilities

For the full list of responsibilities please see the Job Description on our website (link below)

What we offer in return:

28 days entitlement plus bank holidays pro-rata

Opportunities for further training and continuous professional development

Internal progression opportunities

Supportive environment

Remote/flexible working opportunities, subject to management approval

Paid DBS application, where applicable

5% pension contributions

3 month’s full contractual pay for maternity, upon meeting qualifying criteria

The essentials

Salary: £29,867 to £34,132 depending upon experience

Hours: 40 hours per week (full-time)

Location: Marble Hall, Derby with possibility of some home working

Contract: fixed term until 31 August 2028

Please visit our website to find the full Job Description and Person Specifications for this role and a helpful Candidate Guide on our recruitment process - https://www.citizensadvicemidmercia.org.uk/work-with-us

To apply - applications only

apply here: https://www.citizensadvicemidmercia.org.uk/jobs/housing-and-debt-supervisor-tas

Thank you for your interest in our vacancy. The above role is advertised on a rolling recruitment basis. We reserve the right to close the advert once a suitable candidate has been appointed. If you do not hear back from us within 15 working days, please assume that your application has been unsuccessful on this occasion. Please do not be discouraged from applying for other positions within our organisation.

We reserve the right to close the advert once a suitable candidate has been appointed.

We are a Disability Confident Employer

Citizens Advice Mid Mercia are an accredited (Level 1) Disability Confident employer, and values diversity and promotes equality. We encourage and welcome applications from suitably skilled candidates from all backgrounds. We follow the social model of disability which believes that it is the barriers created by society which disable people. We will use reasonable adjustments wherever possible to remove those barriers.

Location: Derbyshire, East Midlands

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Proud member of the Disability Confident employer scheme

About Disability Confident

Disability Confident is a government scheme. It encourages employers to recruit and retain disabled people and those with long term health conditions.