Legal Aid Caseworker (Housing and Debt)


Company:	Citizens Advice Mid Mercia
Salary:	£26,436.80 to £27,108 a year
Hours:	Full-time
Location:	Derby, DE24 8BG
Working pattern:	On-site
Job type:	Contract
Posting date:	30 Sept 2026
Closing date:	30 Oct 2026

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Summary

We are looking for a full-time Housing and Debt Telephone Caseworker to join our Derby-based team, supporting the delivery of the Legal Aid Specialist Telephone Advice Service (TAS). The role will be to deliver telephone advice to clients with housing and housing related debt matters.

Responsibilities / Key Tasks:

Ensure that cases are opened and actioned in a swift time and manner according to the relevant KPI as advised by your line manager

Maintain cases to a high standard on the case management system

Meet deadlines and performance-based targets set by your line manager

Assist the Legal Services Manager and other team members as required

Interview clients using sensitive listening and questioning skills to allow clients to explain their problem(s) and empower them to set their own priorities

To interpret information and present options to clients

Assist clients with other related problems where they are an integral part of their case and refer to other advisers or specialist agencies as appropriate

To maintain confidentiality, use discretion and sound judgement in undertaking all areas of responsibilities

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