Senior Application Support Officer


Company:	Triumph Consultants Ltd
Salary:	£310.36 to £310.36 a day
Hours:	Full-time
Location:	Bristol
Job type:	Temporary
Posting date:	6 Oct 2026
Closing date:	4 Nov 2026

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Summary

What's involved with this role:

Location: Bristol (Hybrid)

Sector: Public Sector

Ref: 8118

Rate: £310.36 pd PAYE (flexible holiday pay options)

Contract: Temporary, 3 months

Working Pattern: Full time, 37 hours pw M-F

Hybrid Working: Collect equipment + attend induction in Bristol; thereafter mainly home?based with occasional on?site requirements

The Role

We are supporting a large public sector organisation with the recruitment of a Senior Applications Support Officer. This is a key role within their IT Operations function, providing specialist support across critical business applications and supervising a small team within the wider Application Support service.

The organisation is seeking an experienced specialist with strong knowledge of One Advance DRS scheduling, NEC Housing repairs, and NEC Go?Mobile, to provide targeted support to their Housing Application Support team. You will investigate and resolve issues impacting the repairs service, ensuring smooth system operation and high?quality customer service.

This is a hybrid role: you will attend Bristol initially to collect IT equipment and complete induction, then work predominantly from home unless required for in?person sessions.

Key Responsibilities

Lead the day?to?day supervision and workload management of a small Application Support team (up to 10 officers).

Provide specialist support for One Advance DRS, NEC Housing repairs and NEC Go?Mobile, including issue investigation and resolution.

Manage and monitor the effective running of key IT applications, ensuring incidents and requests are handled promptly and professionally.

Oversee and coordinate system upgrades, liaising with suppliers and internal stakeholders to minimise service disruption.

Analyse performance data and system behaviour to identify trends, recommend improvements, and strengthen user controls.

Ensure all processes reinforce strong data quality, data security and compliance with statutory requirements including GDPR.

Promote best practice in customer service, process consistency and application support standards.

Support the development, implementation and continuous improvement of application support policies, procedures and workflows.

You Will Need (Essential Requirements)

Extensive knowledge and hands?on experience with One Advance DRS scheduling, NEC Housing repairs, and NEC Go?Mobile.

Proven background in application support, including troubleshooting, configuration understanding and issue resolution.

Strong communication skills with the ability to explain technical information clearly to non?technical users.

Experience supervising or supporting the development of team members.

Ability to analyse data, identify root causes and recommend practical improvements.

Desirable Experience

Previous experience working within a public sector or housing repairs environment.

Understanding of GDPR, data protection and secure application management.

Experience coordinating system upgrades or working with external suppliers.

Knowledge of wider NEC product suite or similar housing/repairs systems.

Ability to remain calm and solution?focused when dealing with complex or time?sensitive issues.

How to Apply

If you meet the essential criteria, please send your CV, rate expectation (in line with the above) and confirmation of Right to Represent confirmation to: toni.coates@tclrec.com

Please quote the Job Title & Vacancy Reference No. in your application, or we will be unable to match your CV to the role being applied for.

Job Ref: 5305568

Anticipated Length of Assignment: Unless otherwise stated (we do carry the occasional permanent vacancy) all of our roles are technically temporary, though opening assignments can be and often are, extended by clients on a longer term basis and can sometimes become permanent.

Please do try to resist contacting us with requests for progress updates.

We really do read every CV sent to us. All applications will be acknowledged by a human, not a robot, provided the job remains live and provided your CV meets the “Essential Requirements” listed.

Please note that we do our level best to take down ads as soon as roles have been filled. We are not in the business of harvesting CVs.

Important: We will interpret your application as being permission to submit your CV to this role (with the right to represent you) unless you advise us to the contrary.

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