Bank Receptionist / Administration Assistant
| Company: | NHS Jobs |
|---|---|
| Salary: | from £13.40 an hour |
| Hours: | Full-time |
| Location: | Newport, NP20 6ZE |
| Job type: | Contract |
| Posting date: | 5 Oct 2026 |
| Closing date: | 19 Oct 2026 |
Summary
As a Bank Administration Assistant at St Joseph's Hospital, you will: - Provide a first class and effective service to patients, visitors, consultants, team colleagues and all internal departments. - Provide professional administration cover to enable the smooth running of the department or clinic. - Deal with inbound telephone and email enquiries and process as necessary, ensuring messages are passed correctly and confidentially. - Ensure that any voicemail messages are dealt with, and calls returned on the same working day. - Deal with referrals from GP practices, medical secretaries and other referrers, both in hard and soft copy, and via referrers portals. - Process referrals to other areas of the hospital where required. - Work confidently with the Hospitals Patient Information System to book appointments for patients, set-up and manage clinics for clinicians, record patient outcomes and update patient records, and take payments. - Provide administrative assistance to clinical departments, including the preparation and management of Outpatient Clinics, clinic lists, patient registration forms, medical records, mail for clinicians and the department, clinic timetables and subject access requests. - Always maintain confidentiality of patient information and adhere strictly to all information governance requirements. - Participate in training activities as required. - Maintain the highest level of professionalism and courtesy patients and visitors and always meet and greet everyone with a positive and happy attitude. - Demonstrate the highest level of customer service, ensuring an excellent patient experience and resolving any issues swiftly, suitably and knowledgably. - Have a proactive and forward-thinking approach to your role. - Be flexible with your availability, helping to ensure that suitable cover is provided to various departments.