Care Navigator/Receptionist


Company:	NHS Jobs
Salary:	from £12.71 an hour
Hours:	Full-time
Location:	NEWPORT, NP19 7FY
Job type:	Permanent
Posting date:	28 Sept 2026
Closing date:	15 Oct 2026

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Summary

Process and effectively signpost patients to the appropriate healthcare professional, depending on the presenting condition Answer incoming phone calls, transferring calls or dealing with the callers request appropriately Process personal, telephone and e-requests for appointments Action incoming emails and correspondence as necessary Accurately detail information on patients records within the clinical system Maintain and monitor the practice appointment system Initiate contact with and respond to requests from patients, team members and external agencies Photocopy documentation as required Data entry of new and temporary registrations and relevant patient information as required Direct requests for information, i.e., DSAR, insurance/solicitors letters and DVLA forms to the administrative team Manage all queries as necessary in an efficient manner Conduct system searches as requested Support all clinical staff with general administrative tasks as requested Undertake a broad spectrum of administrative duties commensurate with the role Be an integral part of the general practice team Act as a chaperone as required Be aware of duties and responsibilities regarding current legislation and adhere to practice policies and procedures on safeguarding adults and safeguarding children Support in the delivery of enhanced services and other service requirements Undertake all mandatory training and induction programmes

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