Investigation Support Officer – Midlands & West


Company:	Government Recruitment Service
Salary:	£26,670 to £26,670 a year
Hours:	Full-time
Location:	Cardiff
Job type:	Permanent
Posting date:	5 Oct 2026
Closing date:	19 Oct 2026

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Summary

The Insolvency Service is a leading government agency which plays a crucial role in providing essential services to the public and to business. The work we do is important to the proper functioning of markets, the economy in general and support for thousands of people each year who are in financial difficulty.

Investigation Services, which sits within the Agency's Enforcement Group, delivers a range of enforcement activities, both civil and criminal in nature, to support fair and open markets. We do this by effectively enforcing the statutory company and insolvency regimes, maintaining public confidence in those regimes, and reducing the harm caused to victims of fraudulent activity and to the business community.

Inclusive and diverse teams are important to us. We welcome and encourage applications from everyone, including groups underrepresented in our workforce. The Insolvency Service strives to ensure that the agency is a safe, inclusive, and welcoming place for everybody to bring their true self to work and to help the agency to achieve its diversity objectives. We have 9 active employee network groups available to join or become an ally, these include, Carers Network, Disability network group, Employee Assistance, Representatives, FACES Network Group, LGBT+, Mind Matters, Part Time Workers, The Shed - Men’s Network Group and Women’s Network Group.

We offer full-time, part-time, job share and flexible ways of working. We value capability, technical skills and experience and we place great emphasis on lifetime development to support our people. We encourage our employees to become more involved in areas they feel strongly about, whether it be for the benefit of the agency, through our Engagement network or in their own local communities via volunteering opportunities.

The Insolvency Service is a great place to work, learn and grow your career!

As part of the Enforcement Group Directorate, the Investigation Team (Midlands & West) has two opportunities available, with successful candidates based in either Birmingham, Nottingham, Cardiff or Exeter.

These varied and rewarding roles are essential to the effective delivery of investigation work. You will provide professional administrative support to technical colleagues handling both civil and criminal investigations, while also contributing to the efficient management of team inboxes.

Responsibilities

The Investigation Support Officers will:

complete initial administrative actions on investigations, maintaining accurate records and comprehensive case notes to support ongoing enquiries
provide administrative support to technical staff undertaking civil and criminal investigations, including urgent and ad hoc tasks within specified timescales
carry out first-line analysis of information and data, including HMRC ledgers and bank statements, using specialist software and systems
manage outstanding actions and correspondence, including drafting letters from templates, issuing reminders, and updating case management records
follow up enquiries and correspondence by telephone and in writing, ensuring timely responses and effective communication with stakeholders
monitor and manage team mailboxes, responding to routine enquiries and escalating matters where a more detailed response is required
support the planning and delivery of meetings, video conferences and events, including the preparation of agendas, papers, action logs and supporting documentation
undertake general administrative duties to support the effective operation of the Directorate, including occasional reception duties and travel to support technical staff where required

The above list is not exhaustive, and some duties may not apply to all roles.

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