Case Manager, HEO, Perm, Liverpool/ Newport


Company:	Government Recruitment Service
Salary:	£35,384 to £35,384 a year
Hours:	Full-time
Location:	NP10 8XG
Job type:	Permanent
Posting date:	28 Sept 2026
Closing date:	19 Oct 2026

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Summary

Job Purpose

As Case Manager, you will be responsible for contributing to the delivery of complex compliance cases in furtherance of the Commission’s statutory functions to identify and investigate apparent misconduct and mismanagement and abuse in charities; this will involve some of the Commission’s high-risk cases and those of interest to the public.

You will be responsible for contributing to the work of the Protect team which includes ensuring that the Commission’s risk framework is properly applied for all cases, including statutory inquiries, and that the Commission’s legal powers are properly applied to protect charities and their property/assets from risk of, or ongoing, abuse.

Your work will focus on regulatory matters where the matters are most complex, highest risk, and highest profile involving charities from across the sector. You will take proportionate action to address wrongdoing and prevent harm within and of the charity sector. Your effective management of these cases will have a significant impact on public perception and the Commission’s ability to build public trust and confidence in the charity sector.

You will be accountable for the delivery of key performance indicators in terms of delivering casework outcomes, quality and consistency within a cycle of continuous improvement, all underpinned by our customer service ethos and principles. You will effectively use legal powers and a range of case strategies.

Key Responsibilities:

Management Responsibilities: Technical oversight and mentoring and/or line managing a team to deliver quality regulatory outcomes; may include complex HR issues.

Manage Complex Work: Handles a varied and more complex caseload / workload within competing priorities; provides supervision and/or oversight of higher risk and novel work; works in line with guidance, business rules and legal requirements.

Make and Record Evidence Based Decisions: Uses risk-based judgement to identify appropriate solutions and outcomes, briefing senior management when required; makes decisions independently, using evidence and analysis; works collaboratively with legal, accountancy and intelligence colleagues as appropriate, and where the issues are high risk or novel, seeks wider support.

Engage Stakeholders Effectively: Where appropriate, ensures trustees understand and discharge their legal duties; considers use of legal powers where necessary to ensure compliance; ensures teams use multiple communication channels: written correspondence, calls, and face-to-face.

Deliver Organisational Objectives: Contributes personally to the team’s outputs and successes; leads teams to meet performance and quality targets, role modelling the Commission’s and Civil Service values and behaviours.

Work With External Partners: Collaborates proactively with other regulators, government departments, law enforcement and other stakeholders to deliver effective, high impact regulatory outcomes.

Lead On and Implement Quality Assurance Standards: Undertakes reviews and/or assurance to assess against agreed quality standards. Provides feedback and contributes to Directorate-level continuous improvement, embedding lessons learned.

Take Ownership of Development: Develops a broad range of skills across the job family and identifies and shares good practice proactively; identifies development opportunities and seeks support and input where appropriate.

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