Service Coordinator - PCAS
| Company: | NHS Jobs |
|---|---|
| Salary: | from £24,852.66 a year |
| Hours: | Full-time |
| Location: | Sheffield, S7 1NF |
| Job type: | Permanent |
| Posting date: | 5 Oct 2026 |
| Closing date: | 18 Oct 2026 |
Summary
About the Role Maintain accurate and systematic administrative systems and documentation, using agreed processes and procedures. Use your knowledge and experience to resolve queries, problem-solve and identify improvements to administrative systems and processes. Handle complex and sensitive information professionally and confidentially, using telephone, email and face-to-face communication, and escalating issues to the appropriate colleagues when required. Provide high-level, professional and confidential administrative support to the wider PCS team. Communicate with a wide range of stakeholders across health and social care, including Directors, Managers, GP practices, secretaries and patients. Manage competing priorities, complex agendas and deadlines, ensuring work is completed efficiently and to a high standard. Coordinate actions and follow up on outstanding tasks, supporting services to keep activities on track. Provide administrative support for internal and formal meetings, including taking notes and recording action points. What Were Looking For Experience of working with administrative systems and managing day-to-day administrative processes. Good verbal and written communication skills, with strong interpersonal and listening skills. Able to maintain meticulous attention to accuracy and detail, including when working with sensitive information and identifying discrepancies in data. Experience of working as part of a team, with the ability to work effectively in a fast-moving and evolving organisation. Awareness of, and ability to work within, data protection and confidentiality requirements, including experience of dealing with sensitive information. Good working knowledge of Microsoft Office, including Excel, Outlook and Word. Experience of patient administration systems, SystmOne or EMIS Web is desirable. Able to plan and manage your own day-to-day workload, use initiative and apply sound judgement to select appropriate solutions. Experience of working in an NHS or healthcare provider setting is desirable. Flexibility regarding working hours.