GP Receptionist
| Company: | NHS Jobs |
|---|---|
| Salary: | £13.91 to £14.80 an hour |
| Hours: | Full-time |
| Location: | London, SW15 6TQ |
| Job type: | Permanent |
| Posting date: | 5 Oct 2026 |
| Closing date: | 9 Oct 2026 |
Summary
Primary key responsibilities Provide a friendly, professional and efficient reception service to patients and visitors. Answer telephone calls, deal with enquiries and signpost patients to the appropriate service. Book, amend and cancel appointments using the practice appointment system. Process face-to-face, telephone and online patient requests, including supporting total triage administration. Accurately update patient records and process new and temporary registrations. Maintain confidentiality and comply with GDPR, information governance and practice policies. Liaise with GPs, nurses, administrative staff and external healthcare services as required. Process and direct patient correspondence, referrals, forms and requests for information appropriately. Support repeat prescription administration and other routine reception and administrative duties. Recognise and appropriately escalate safeguarding concerns or matters requiring clinical or managerial input. Maintain a professional, organised and welcoming reception environment. Work collaboratively as part of the wider practice team and contribute to the smooth running and continuous improvement of the service.
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