Medical Receptionist
| Company: | NHS Jobs |
|---|---|
| Salary: | from £14.80 an hour |
| Hours: | Full-time |
| Location: | London, SE16 7JX |
| Job type: | Permanent |
| Posting date: | 2 Oct 2026 |
| Closing date: | 30 Oct 2026 |
Summary
KEY DUTIES AND RESPONSIBILITIES 1. Reception & Patient Navigation Welcome patients and visitors to the surgery in a warm, empathetic, and professional manner. Direct patients appropriately to clinicians, services, or allied healthcare professionals using practice care navigation guidelines. Respond promptly and efficiently to incoming telephone enquiries, routine requests, and emergencies following practice protocols. Handle patient enquiries regarding test results, repeat prescriptions, and general service pathways with tact and sensitivity. 2. Clinical Systems & Administration (EMIS Web) Use the EMIS Web clinical system to schedule, reschedule, and cancel patient appointments for GPs, nurses, and allied health staff. Process repeat prescription requests accurately and liaise with local community pharmacies as necessary. Register new patients, verify ID documents, and process temporary patient registrations in compliance with NHS guidelines. Monitor online triage requests, digital consultations, and practice messaging channels. 3. Document Management & Workflow Scan, code, and attach incoming clinical correspondence, hospital discharge summaries, and pathology lab results to patient electronic records. Action tasks and messages assigned by GPs, nurses, and administrative management in a timely manner. Maintain strict adherence to NHS Information Governance, GDPR, and patient confidentiality policies at all times. 4. Health, Safety & Practice Operations Maintain a clean, tidy, and welcoming reception and waiting room environment. Assist in opening and securing the practice building in line with daily security procedures. Follow infection prevention and control guidelines, safeguarding procedures (for children and vulnerable adults), and practice health and safety standards. Participate in practice team meetings, annual appraisals, and mandatory NHS training modules.