Credit Controller (Maternity Cover)


Company:	Cygnet
Salary:	£33,000 to £33,000 a year
Hours:	Full-time
Location:	West Malling, ME19 4AE
Job type:	Permanent
Posting date:	2 Oct 2026
Closing date:	31 Oct 2026

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Summary

Helping others improve and turn their lives around – there’s no better feeling. It’s what we do for thousands of people at more than 150 sites across the UK. Be a part of it.

Cygnet Health Care is one of the UK’s largest independent providers of mental health care. Cygnet is looking to appoint a

Credit Controller to join our growing Head Office Finance team based in Kingshill office.

Please note this is a 12 months’ FTC covering Maternity Leave.

Purpose of the role:

This is a role within the Healthcare Credit Control team as a Credit Controller working on the FT ledger. This role ensures all revenue is collected in a timely fashion on a high volume/high value ledger and dealing with the associated queries that come up.

Responsibilities will include but are not limited to:

Chasing debt by email and sometimes phone. You will have a set of accounts to chase, and ensure all invoices are chased and paid in accordance with our payment terms.

Ensuring overdue debt is kept to a minimum with clear status notes and plan on next steps.

Dealing with a high level of complex queries and following the query resolution and escalation process.

Raising credit requests in line with the credit note policy in a timely manner.

To identify any potential delays or high-risk issues on an account and discussing this with the Senior or Credit Control Manager.

To attend weekly 1:1’s with the team manager to go through a debtor review, ensuring the monthly cash targets are being achieved.

Good eye for reconciliation and analysis of large groups of data.

Building good relationships with customers and ensuring an efficient service is being delivered.

Being able to manage and prioritise your workload in a busy environment.

Supporting all team members when necessary and during key financial periods.

Experience

2 - 3 years’ experience of credit control is desirable. Also experience of accounts receivable procedures would be beneficial.

Working with large data sets, comfortable with manipulating excel spreadsheets.

Strengths

Attention to detail.

Curious approach to tasks and queries.

Accuracy with large data sets.

Microsoft Office applications.

Ability to prioritise own workload and thrives on ownership.

Persistence and determination.

Qualities

Team Player.

Strong communication and relationship-building skills to handle challenging customers conversations and internal queries.

A willingness to learn

Strong communication and relationship-building skills to handle challenging customers conversations and internal queries.

Why Cygnet? We’ll offer you…

Salary of £33,000 per year

Hybrid working with 2 days in the office and 3 days WFH

Strong career progression opportunities

Expert supervision & support

Employee referral scheme

Contributory pension scheme

“Cycle to work” scheme & employee discount savings

Blue Light discount card

25 days annual leave plus an additional paid birthday & anniversary day leave.

Please note, successful candidates will be required to undergo an enhanced DBS check.

What next?

If you care about making a difference – we want to talk to you.

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