Care & Practice Coordinator


Company:	NHS Jobs
Salary:	Negotiable
Hours:	Full-time
Location:	Norwich, NR12 7HA
Job type:	Permanent
Posting date:	2 Oct 2026
Closing date:	25 Oct 2026

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Summary

Care Coordination and Patient Navigation Support patients, carers and families to access appropriate healthcare, community and social care services. Signpost patients to relevant services and ensure they receive timely support and intervention. Coordinate proactive care programmes and patient reviews. Arrange appointments, referrals and follow-up activities as directed by clinicians. Liaise with external agencies and healthcare professionals to ensure continuity of care. Support multidisciplinary team meetings by preparing patient information, coordinating attendance and recording actions. Assist with administration relating to care home residents and housebound patients. Help identify and address barriers to accessing healthcare services. Recall Systems and Clinical Programmes Manage patient recall and invitation systems for long-term condition reviews and preventative healthcare programmes. Support recall processes for learning disability reviews, serious mental illness reviews, NHS Health Checks and other designated programmes. Monitor patient responses and ensure appropriate follow-up actions are completed. Generate invitations, reminders and correspondence using approved communication methods. Monitor programme participation and escalate concerns where appropriate. Support cervical screening administration and other approved clinical pathways. Assist with the organisation and administration of vaccination programmes. Clinical Systems and Data Management Maintain accurate and up-to-date patient records in accordance with practice policies and NHS requirements. Run clinical system searches and produce reports to support clinical programmes and service delivery. Monitor performance against agreed targets and provide routine activity reports. Assist with data quality improvement projects and coding activities. Support audit work, quality improvement initiatives and patient safety programmes. Identify and report data discrepancies or gaps requiring further review. Maintain accurate records of completed tasks and administrative processes. Patient Communications Contact patients by telephone, SMS, email or letter as part of agreed programmes and recall activities. Prepare patient communications relating to health campaigns, clinics and reviews. Support practice health promotion initiatives and awareness campaigns. Ensure confidentiality and data protection requirements are followed when communicating with patients. Respond professionally and sensitively to patient enquiries. IT and Digital Systems Support Provide first-line support for routine issues relating to practice software, equipment and digital systems. Support staff in the effective use of clinical and administrative systems. Log, monitor and escalate technical issues where required. Assist with testing and implementation of system updates and new processes. Maintain records relating to practice equipment and digital assets. Support staff training in agreed systems and administrative workflows. Contribute to the development and improvement of digital processes across the practice. Governance, Audit and Quality Improvement Support the maintenance of practice policies, procedures and standard operating processes. Assist with audit preparation, evidence gathering and action tracking. Contribute to quality improvement initiatives and service development projects. Support compliance with CQC requirements and other regulatory standards. Prepare reports, meeting papers and documentation as requested. Maintain accurate records and audit trails. Support monitoring of mandatory training and governance requirements. Enhanced Services and Commissioned Programmes Support the delivery and administration of enhanced services and commissioned healthcare programmes. Prepare and monitor activity reports and supporting evidence. Assist with monitoring programme performance and identifying outstanding actions. Support vaccination campaigns and seasonal service delivery. Work collaboratively with practice and Primary Care Network colleagues to support agreed initiatives. Assist in meeting contractual and performance requirements. Team Working and Cross-Cover Work collaboratively with colleagues to ensure continuity of services. Provide cover for agreed administrative functions during periods of leave or increased demand. Participate in team meetings, supervision sessions and appraisals. Share knowledge and support colleagues in maintaining effective systems and processes. Contribute to service improvements and the development of efficient working practices. Demonstrate flexibility in responding to changing service needs.

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