Admin Officer (AO)


Company:	Brook Street
Salary:	£15.59 to £15.59 an hour
Hours:	Full-time
Location:	West End, WC2A 2LL
Job type:	Temporary
Posting date:	1 Oct 2026
Closing date:	8 Oct 2026

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Summary

Admin Officer (AO)

Location: Strand, London WC2A 2LL / Mayor's and City of London Court, EC2V 5AR

Additional information:

* Grade: AO | Hours: 37 hours per week | Office-based

* Pay rate: £15.59ph

Our Client is hiring for a reputable client: 3x Admin Officer (AO) roles across central London locations. If you enjoy helping others through clear communication, dependable administration, and a calm, professional approach, this role offers real purpose-supporting hearings and justice services every day.

What you'll be doing:

* Provide customer service to support hearings and related activities-preparing for, facilitating, and helping ensure they run smoothly

* Support users and stakeholders via face-to-face contact, telephone (incoming/outbound), and correspondence in a range of formats, including complex needs

* Use HMCTS service scripts and knowledge articles to signpost to the right services and respond accurately

* Follow complaints policies and procedures, responding promptly and updating systems (including OPTIC) as required to help prevent escalation

* Handle case files with accurate data entry, secure information management, and compliance with retention and data loss protocols

* Manage jury service administration including selection, deferral, reassignment, attendance tracking, and processing related expenses/court fees

* Assist with listing and scheduling to support efficient use of judicial time and responsiveness to urgent matters

* Support enforcement procedures, including financial assessments, helping with fine collection, and producing basic statistical/financial reports

* Contribute to health and safety operations (PEEPs, facility checks, issue logging, and key/safety governance under team leader guidance)

What you'll bring:

* Strong administrative capability with an eye for accuracy and confidentiality

* Confident, clear communication skills with a customer-focused, supportive approach

* Ability to work to standard operating procedures and performance targets

* Comfort managing sensitive information and following policies consistently

* A reliable, service-driven mindset-able to prioritise when matters are urgent

If you're ready to bring your administration and customer service strengths to a meaningful justice-support environment in London, apply now.

Brook Street is proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy.

As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer.

Should you identify as a candidate with a disability and/or as a veteran or spouse/partner of military personnel and meet all the essential criteria for the role, we encourage you to reach out to us via the Brook Street website. Here you will find a link to register your interest and state the role that you are interested in. We are committed to engaging with you. 

In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group.

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