Product Lead - Fixed Term Appointment (5208)


Company:	Social Security Scotland
Salary:	£49,401 to £59,152 a year
Hours:	Full-time
Location:	Dundee, DD1 4BF
Working pattern:	Hybrid - 3 days remote
Job type:	Contract
Posting date:	29 Sept 2026
Closing date:	12 Oct 2026

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Summary

Job ID - 5208

Location - Dundee or Glasgow

Hours - 35 hours per week

Closing Date - 12th October at 23:55

Employment Type - Fixed Term Appointment for 23 months

Overview

This is a Fixed Term Appointment opportunity for 23 months with the possibility of permanency depending on business requirements.

Social Security Scotland is seeking an ambitious and motivated individual to join our Fraud and Error Team as a Product Lead.

Working within a small, collaborative team, you will lead the delivery and continuous improvement of products and services that support the delivery of key Fraud and Error initiatives in line with a 5 year plan, specifically the delivery of the new Monetary Value of Fraud and Error system.

You will work closely with colleagues across Operations, Policy and Digital teams, as well as external stakeholders, to ensure products deliver value, meet user needs and support organisational priorities.

This role is ideal for someone who enjoys building strong stakeholder relationships and driving successful product outcomes. While there are no line management responsibilities, you will provide leadership across product delivery, influencing decisions and helping shape the future of fraud and error services.

This is an excellent opportunity to make a meaningful impact in a critical service area while developing your experience across a diverse portfolio of strategic and operational work, supporting Social Security Scotland's commitment to delivering services with dignity, fairness and respect.

Main Duties

• Lead product delivery across the full product lifecycle, identifying the most effective delivery approaches, evaluating outcomes, and ensuring work remains aligned to agreed priorities, scope and business objectives.

• Develop and maintain product strategies and business cases based on user needs, ensuring benefits are realised and measurable outcomes are linked back to organisational priorities.

• Apply a strong understanding of design, technology and data principles to deliver user-centred solutions, including identifying and implementing appropriate assisted digital approaches.

• Work collaboratively with multidisciplinary teams and Government Digital and Data colleagues to design, develop, integrate, launch and continuously improve products and services.

• Establish, redesign and embed operational processes to support the delivery, maintenance and continuous improvement of products and services throughout their lifecycle.

• Navigate competing stakeholder priorities and complex delivery considerations, identifying risks and constraints early, assessing their potential impact, and making robust recommendations to support informed decision-making and successful delivery outcomes.

• Use product management expertise to make informed decisions on priorities, delivery approaches and lifecycle progression, recognising when to accelerate, adapt, pause or stop activity.

• Champion user-centred design by setting clear objectives for user-centred design activities, ensuring product decisions are informed by user needs and a robust evidence base, and driving services that meet the needs of all users.

• Analyse and communicate complex problems, placing them in a wider organisational context, developing solutions and building problem-solving capability within teams.

• Build effective relationships with senior stakeholders, securing engagement and buy-in, providing clear recommendations and adapting approaches to different organisational and delivery constraints.

• Support Agile delivery practices, helping teams visualise outcomes, prioritise work, manage dependencies and deliver value through minimum viable products and iterative improvement.

Further Information

Social Security Scotland are a Disability Confident Employer. We will consider and implement any reasonable adjustments you may require throughout the recruitment process and during the course of your employment, should you be successful in securing a post. If you feel you may require assistance with any part of our recruitment process, please contact us at Recruitment@socialsecurity.gov.scot.

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