Revenues Assistant (70000002013)


Company:	Wax Recruitment Ltd
Salary:	from £13.26 an hour
Hours:	Full-time
Location:	Deeside, Flintshire, CH5 3FF
Working pattern:	On-site
Job type:	Contract
Posting date:	28 Sept 2026
Closing date:	28 Oct 2026

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Summary

Job title: Revenues Assistant (70000002013)

Job Category: Finance, Revenues & Benefits

Location: Tŷ Draig, St David’s Park, Deeside, Flintshire, CH5 3FF, Flintshire County Council

Hours per week: 37

Salary: £13.26 per hour

Job Purpose

Administration, maintenance and supporting the development of all Revenues applications, including providing technical support to the wider Revenues service, collating financial and performance related information for the service.

The role also forms part of the Revenues �front line� team with an emphasis on dealing with routine enquires from customers, making routine amendments to customer accounts using computerised database systems.

Principal Accountabilities

Reference and index documents using the document management system to convert all incoming mail to electronic files. Adhere to and maintain quality control procedures to ensure consistency and accuracy. Maintain confidentiality when handling customers� private information.

Processing direct debits for council tax and business rates including setting up new direct debits, amending or cancelling existing instructions and dealing with unpaid directs in line with the Banks Automated Clearing Service (BACS) guidance.

To prepare and verify basic transactional changes to Council Tax and Business Rates liability in order to ensure timely and accurate billing.

Monitoring and allocating payments received to the appropriate accounting year to ensure payments are allocated to the correct balance.

Customer contact � provide initial guidance to customers over the telephone and via written communication on straight forward, non-contentious, queries.

Create, maintain and improve all Revenues and Benefit system documentation.

Liaise with front line service areas and software suppliers to identify and resolve issues both hardware and software, logging calls and providing information as appropriate and maintaining a register of all bulletins and guidance received.

Develop and produce user defined ad hoc reports and schedule and run system reports, manipulating the output into usable and presentable formats.

Responsible for running Revenues & Benefits system print jobs and liaising with Corporate IT to facilitate the timely production and printing of system generated documentation.

Supporting the testing of system releases, identifying and resolving straight forward system problems and leading on the production of first drafts of user guidance notes.

Collation of regular and ad hoc statistical and performance information and the production of reports to enable management to monitor the performance of the Revenues service.

Maintaining, updating and creating documents, databases, spreadsheets and system functionality that supports and improves the service.

Undertake regular reconciliations in respect of council tax and business rates liaising with relevant officers within Revenues & Benefits, Corporate Finance and other departments as appropriate to identify and correct anomalies, ensuring that all systems reconcile and documenting in full where tolerable discrepancies exist.

Complete and submit purchase orders and prepare invoices for appropriate authorisation across the Revenues service.

Person Specification

The person specification sets out the skill, knowledge and experience that are considered to be necessary to perform the role and will be used in short-listing both at application and interview stage. It is therefore important that you demonstrate on your application how you meet all of the essential requirements.

Academic/ Professional Qualification Essential / Desirable How this will be assessed?

GCSE English/Welsh, Maths A-C Essential Application

NVQ Level 2 in Business Administration or equivalent Desirable Application

Knowledge and Experience

IT literate and conversant with computerised IT system

development. Essential Application/interview

A good understanding and awareness of Data

Protection legislation and working with confidential documentation. Essential Application/interview

A comprehensive working knowledge of databases and windows based software packages. Essential Application/interview

Experience of working within a busy office environment.

Essential Application/Interview

Have experience of dealing with routine customer enquiries i.e. telephone enquiries, signposting services etc. Essential Application/Interview

Basic knowledge of council tax and business rates legislation, regulations and codes of practice. Desirable Application/Interview

Previous experience of working in a Revenues & Benefits environment. Desirable Application/Interview

Experience of extracting raw data out of systems using advanced reporting tools and transforming into a usable format. Desirable Application/Interview

Direct Debit Processing including setting up new direct debits, amendments and cancellation and processing unpaid direct

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