Healthcare Support Worker - Spinnaker Ward


Company:	NHS Jobs
Salary:	£25,760 to £27,476 a year
Hours:	Full-time
Location:	Portsmouth, PO3 6AD
Job type:	Permanent
Posting date:	28 Sept 2026
Closing date:	11 Oct 2026

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Summary

Communication and Relationships * Will communicate on a regular basis with the patients, their relatives and colleagues in a caring, compassionate and professional manner using a trauma informed approach. * Provide support to the nurse in charge and/or the person responsible for the Clinical care of the patient * Exchange factual information with patients using tact, reassurance, empathy, compassion and acknowledging barriers to understanding. * Use a range of skills to address barriers to understanding eg. a patient has a physical impairment, mental health condition or learning disabilities * Promote and develop good relationships with patients, staff and visitors * Promote good relations between the departments and services * Respect confidential information obtained in the course of duty and act in a manner to respect the customs, individuality, values, sexuality and spiritual beliefs, activity, and supporting the individual to fulfil these. * Demonstrates an ability to input into IT systems as required. * Identifies and minimises interpersonal conflict. * Recognise potential deterioration and appropriately escalate, working to maintain safety until assistance arrives. * Contribute to the care planning process and support patients and family/carers through this * To be aware of the potential for vulnerability and abuse amongst the patient and family/carer and using the local policy to inform appropriate personnel in line with Protection of Vulnerable Adults (POVA), Child Protection/Safeguarding and HIOW Policies. * Maintain personal and professional boundaries at all times. Knowledge, Training and Experience * Work under the direction and supervision of the Registered / Healthcare Professional. * Able to complete a range of routine work procedures and practices that require a base level of theoretical knowledge * Knowledge of care and related procedures, clinical observations, relevant legislation, including Mental Capacity Act * Attend short courses to undertake patient and clinical care duties * Completion of competencies with equivalent relevant experience to vocational qualification at level 3 Clinical skills * Able to implement clinical care plans as directed by the Registered Nurse/ Registered Healthcare Professional * Undertakes a limited range of delegated clinical care duties in accordance with the specified plan of care and provide feedback to the Nurse in charge/ Registered Healthcare Professional * Establish therapeutic relationships with individual patients, their relatives and supporters as appropriate. * To provide the necessary physical care to patients in in-patient settings to help them complete daily living activities, i.e., personal hygiene, diet and fluid intake, clothing and laundry, personal environment, elimination, maintaining rest and sleep and activity, physical observations * Able to record patient observations relevant to clinical setting, for example, but not limited to: o taking blood pressure/pulse/respirations/O2 saturations o Venepuncture o blood glucose monitoring o observing patients for signs of agitation or distress o wound observations and simple wound dressings o removal of peripheral cannula o urinalysis and pregnancy testing o removal of a urinary catheter o changing stoma bag Analytic and Judgement skills * To be involved in judgements involving facts or situations that require some analysis * Assess a patient's condition through observation/test results * Assess comfort of patients * Initiate emergency procedures if situation arises * Able to escalate concerns to a registered nurse/practitioner appropriately * Help to maintain a safe, therapeutic environment for patients, staff and visitors to the ward to reduce the likelihood of accidents, untoward incidents or clinical incidents. * Engage with patients in meaningful activity, involving them in a wide range of therapeutic interventions. These may be therapies suggested by registered staff as well as involving patients in everyday living activities. Planning and Organisational Skills * Able to organise own day to day work tasks or activities * Able to plan own work activities but aware of own scope of practice * Able to manage competing demands on time * Participate in audits, surveys, research and development activities as required * Carrying out duties delegated by the registered staff Responsibility for Information resources * Contributes to updating patients' records, for example, recording care provided, observation records, position charts, food and fluid charts * Use of information technology to benefit personal development and patient care * Maintain IT and manual records of patient contacts as per Trust policy. * Input and update various patient records from other agencies/departments Further information about the Trust and this role can be found on the Job Description and Person Specification document attached. It is important to us that we ensure our recruitment processes are accessible and inclusive to everyone - if as a potential candidate you are concerned a person specification may prevent or restrict your application for employment as a result of unintentional barriers on the grounds of your sex, race, age, sexual orientation, religion/belief or disability please initially contact the Trust's Recruitment team - detailed in the advert. The Trust will seek to resolve this issue wherever possible. We are happy to talk Flexible Working - all requests for flexible working options can be discussed as part of the interview process.

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