Client Services Co-ordinator OOH


Company:	The Royal Veterinary College
Salary:	£29,329 to £31,930 a year, pro rata
Hours:	Part-time
Location:	Hatfield , AL9 7TA
Working pattern:	On-site
Job type:	Permanent
Posting date:	28 Sept 2026
Closing date:	28 Oct 2026

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Summary

We are looking for a client services coordinator to join our friendly Out of Hours team at the Royal Veterinary College, working approximately a 19-hour week on a rolling three-week rota, within our opening hours of 6pm until Midnight Mon to Fri and two in three weekends covering shift patterns between the hours of 8am until Midnight. The role is to work within the Queen Mother Hospital for Animals and provide, as part of a team, a first-class customer focused service for hospital clients, referring veterinary surgeons and visitors, forming a vital link between these groups and the hospital clinical staff during emotive times. The Out of Hours team is critical for continued support for the seamless running of the 24/7 service for the continuity of administration for the accounts and reception teams.

This role offers an excellent opportunity to use and develop your skills in all aspects of our busy Front of House, delivering the best level of comprehensive care and customer service to our patients, clients and the veterinary community. You will work alongside RVC clinical teams and students, to provide a friendly and professional customer focused service.

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