Access to Records Administrator


Company:	NHS Jobs
Salary:	£25,760 to £27,476 a year
Hours:	Full-time
Location:	Norwich, NR2 3TU
Job type:	Permanent
Posting date:	28 Sept 2026
Closing date:	6 Oct 2026

Apply for this job

Summary

Ensure all information is handled in accordance with data protection legislationand Trust policies. Undertake redaction and preparation of records for disclosure followingestablished guidance. Maintain accurate records of all requests and responses to ensure audit andtraceability. Provide administrative support for Claims processing, including gathering andpreparing records for disclosure to legal representatives. Respond to routine enquiries from patients, staff, solicitors and externalorganisations. Provide clear information about Access to Records processes, escalatingcomplex queries where required. Communicate sensitively when dealing with potentially distressing information. Maintain filing systems and databases, ensuring information is kept up to dateand secure. Prepare standard correspondence and documentation in response to requests. Participate in audits and checks within own work area to support serviceimprovement. All staff are required to respect confidentiality of all matters that they learn as a result of theemployment with the trust, including matters relating to other members of the staff andmembers of the public/patients. Maintain appropriate patient and clinical records in line with the trusts policies andprocedures, and in line with the agreed service specification.

Apply for this job