ACRO Customer Services Advisor - 473


Company:	ACRO
Salary:	£30,333 to £32,613 a year
Hours:	Full-time
Location:	Fareham, PO14 9FS
Working pattern:	Hybrid - 1 day remote
Job type:	Temporary
Posting date:	28 Sept 2026
Closing date:	12 Oct 2026

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Summary

Job Title: Customer Services Advisor

Salary Range:, £30,333 - £32,613

Work Location: Near Fareham

Hours per week: 37 Monday – Friday with flexible office hours. The successful candidate is expected to be flexible within the Customer Service opening hours between 07:30-18:00 Mon- Fri.

Contract Type: Temporary for 12 months

Closing date: Monday 12th October 2026 at 23:55 hours

We are looking for an enthusiastic and motivated individual to join us as a ACRO Customer Services Advisor, within a national policing unit.

More about the role

The successful applicant will be the first point of contact for all types of telephone calls and emails from the public and Police Forces requesting information on the services provided by ACRO. You will also be responsible for ensuring callers are given the correct advice and information, resolving application issues and re-directing the caller to other specialists within ACRO as necessary. You will be the public face of ACRO with an emphasis on maintaining a high standard of service.

Flexible working requests will be considered for this vacancy. Working hours can be discussed at interview.

More about Us

ACRO Criminal Records Office supports UK and international law enforcement by processing criminal records for the purposes of public protection, safeguarding and worldwide community safety.

We are growing, now employing more than 300 people to support the fight against crime as a global leader in our field.

All ACRO staff are employees of Hampshire and Isle of Wight Constabulary and are provided with the same benefits of working within the public sector as other members of police staff.

Our culture and work environment aim to ensure that everyone feels included and valued. We invest in our people so that they can thrive, realise their potential and enjoy coming into work.

We are located in an attractive and modern business park close to the M27 between Portsmouth and Southampton.

Please visit our website for the full range of products and services we provide to UK police forces and international agencies.

What’s on offer?

As members of Hampshire and Isle of Wight Constabulary police staff you will have access to a wide benefits package*, including but not limited to:

• A hybrid working environment with flexible working hours (subject to the completion of mandatory training)

• Family friendly policies supporting those with caring responsibilities

• Generous annual leave entitlement starting at 24 days (pro-rata for part-time workers) in addition to public holidays, rising to 29 after five years’ service.

• Access to a wide range of learning and development opportunities

• Local Government Pension Scheme

• Retail, holiday and leisure discounts through Hampshire Police Leisure and Sports Club or Blue Light Card

• Excellent wellbeing support including onsite wellbeing rooms and access to Employee Assistance Programme

• Staff representation groups and inclusion network

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