IT Incident & Problem Manager


Company:	NHS Jobs
Salary:	£39,959 to £48,117 a year
Hours:	Full-time
Location:	317 Regent Point, NE3 3HD
Job type:	Permanent
Posting date:	28 Sept 2026
Closing date:	4 Oct 2026

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Summary

In this challenging role the the post holder will be required to work in the Service Management team. In this capacity the post holder will be responsible for all of the activities associated with Incident & Problem Management to ensure stability of live service. These activities include: Develop and maintain IT Incident / Problem Management and Major Incident Management processes Co-ordinate a rapid and effective cross-sectional response to major incidents including escalation, follow-through, dissemination of workarounds, or resolution advice and closure To manage in-depth investigations into IT-related incidents / Problems in order to minimise or prevent breaks in service To conduct detailed analysis of data gathered via the Service Management Tool in order to identify underlying issues and to develop effective responses aimed at improving or eliminating such issues Working as part of a team to investigate and identify root causes of issues Whilst Newcastle Hospitals are a forward thinking and highly innovative organisation, the use of Third-Party Artificial Intelligence (AI) presents a risk to the integrity of our Recruitment & Selection processes. If you use AI, and it poses a risk to the integrity of your individual application or to the recruitment process, we may withdraw your application at any stage of the process.

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