Administration Team Leader
| Company: | NHS Jobs |
|---|---|
| Salary: | Negotiable |
| Hours: | Full-time |
| Location: | Blackburn, BB1 2HR |
| Job type: | Permanent |
| Posting date: | 27 Sept 2026 |
| Closing date: | 11 Oct 2026 |
Summary
Please see the full job description and person specification attached as a supporting document. Below is a summary of the key tasks. Job Summary The Administration Team Leader provides visible, day-to-day leadership to the Medical Administration team, reporting to the Quality Manager. The role combines hands-on administrative work with team supervision, workload planning, quality checking and staff development. You will make sure clinical correspondence is coded accurately and on time, new patient records are summarised within target timescales, call and recall supports our QOF targets, and Subject Access Requests and redactions are completed lawfully and on time. Key Task: Leading the Team Supervise and support the Medical Administrators day to day, planning and allocating work across scanning and coding, summarising, call and recall, report and Subject Access Requests Organise rotas, approve annual leave and arrange holiday and sickness cover Hold regular team meeting and one-to-ones, and carry out annual appraisals Manage sickness absence in line with practice policy, including return-to-work interviews Quality and Performance Monitor the incoming clinical correspondence workflow on EMIS web so letters are scanned, coded using SNOMED and forwarded to clinicians promptly Oversee the summarising of new patient records (paper and GP2GP) and keep the backlog within target timescales Carry out regular audits of coding and summarising accuracy, giving feedback and putting improvements in place Coordinate call and recall for long-term conditions such as diabetes, heart disease and respiratory conditions with the nursing team Produce monthly KPI reports covering backlogs, turnaround times and audit results Keep administration protocols up to date Hands-On Administration Work as part of the team, carrying out the full range of Medical Administrator duties when needed Handle more complex or sensitive Subject Access Requests, reports and redactions, seeking advice from a clinician or the Data Protection Officer Refer unclear or clinical significant information to a GP or appropriate clinician, and make sure the team does the same Communication and Governance Work closely with GPs, nurses, Care Navigation Team Leaders and the management team Liaise with hospitals, community services, solicitors and insurers about records and reports Make sure the team follows UK GDPR, the Data Protection Act 2018 and practice policies, and report any data breaches promptly The Job Description is not intended to be fully comprehensive description of the duties of the post-holder and may develop over time. Therefore, these duties will be subject to regular review and may be amended from time to time in consultation with the post-holder.