Digital Content Officer


Company:	Oxford Brookes University
Salary:	£32,080 to £34,610 a year
Hours:	Full-time
Location:	Oxford, OX3 0BP
Working pattern:	Hybrid - 2 days remote
Job type:	Temporary
Posting date:	25 Sept 2026
Closing date:	11 Oct 2026

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Summary

Oxford Brookes University is distinctive in nature. We are a modern and forward thinking institution rooted in, and connected to a city with a rich history of culture and learning. We are a globally recognised University focused on providing high-quality teaching, delivering impactful research and an excellent student experience. Our vision is simple: “shape tomorrow through our unique blend of the modern and the traditional, by embracing diversity, seeking out the new and excelling in education and research.”

Our people are at the heart of the University - our excellence in teaching, research and knowledge exchange depends on the engagement, capability and wellbeing of our people. We strive to create and encourage an environment where people have the opportunity to develop, progress and thrive.

In acknowledgment of our commitment to gender equality and progression, we proudly hold the Athena SWAN Bronze award, a testament to our unwavering dedication to creating an inclusive and equitable environment for all. Join us at Oxford Brookes University, where every step forward is a leap toward a brighter tomorrow.

The role:

Based between our Headington campus and home working, and reporting to the Web and Digital Content Manager, the Digital Content Officer will be responsible for enhancing and maintaining the quality of content within Oxford Brookes University's Student Experience portal (ServiceNow) and staff intranet. Working closely with the Senior Student Communications Officer, ServiceNow platform team, and key internal stakeholders, you will deliver targeted staff training, carry out content quality assurance, lead digital development projects, and conduct in-depth user research to ensure an optimised digital experience for students and staff.

This is a full time, fixed term role for 18 months.

About the team:

The role sits within the Strategic Marketing and Communications department, part of the Marketing, Recruitment & Engagement (MRE) Directorate. The team works to advance the profile and reputation of Oxford Brookes University and support strategic student recruitment and digital engagement. The directorate collaborates closely with academic faculties and professional services across the University, as well as external media agencies and prospective students, driving ambitious strategies to broaden access and enhance Oxford Brookes' standing as a leading global university

What will I be doing?

- Plan, design and deliver targeted digital content and CMS training sessions for University staff editing content on the student experience portal and staff intranet.

- Perform web quality assurance checks and maintain portal content configuration to ensure an optimized digital student experience.

- Manage portal support requests and lead digital content development projects derived from support requests.

- Collaborate closely with the ServiceNow platform team to specify requirements, design, build, test, and deploy content and functionality updates.

- Conduct frequent in-depth user research using methods such as usability studies, web analytics, content audits, competitor analysis, SEO reviews, A/B testing, and focus groups.

- Analyze user research data to prepare detailed reports and present actionable recommendations to key stakeholders and University committees.

- Support troubleshooting and testing (including regression testing) for portal and intranet features.

About the location:

Based at our Headington campus, you’ll experience a vibrant campus atmosphere and benefit from a modern office environment. The campus is one mile from the centre of Oxford and is served by regular public transport. This role is an 18-month project role and offers hybrid working between Headington Campus and home working.

Benefits:

As an Oxford Brookes employee, you will enjoy a total of a minimum of 25 days holiday, rising with your service, plus 8 Bank Holidays and additional University concessionary Days (approx 5 per year).

We encourage and support hybrid working where the role allows and ensure that you have the necessary equipment to allow you to work flexibly.

We have an extremely competitive Local Government pension scheme with a generous employer contribution rate, as well as providing all staff with financial education, a comprehensive employee assistance helpline.

We prioritise the well-being of our employees—both physically and mentally, as well as financially. That's why we provide a diverse and comprehensive benefits package to support our team

In addition, all employees have access to:

Discounted rates for the University sports & gym facilities

Brookes on-site Nursery.

Discounted travel options

TOTUM card discount scheme

Relocation scheme (for moves over 30 miles)

Training and development opportunities

Connected community - Brookes have a wide variety of staff networks which instil a sense of community offering employees a space for support, guidance and friendship making it a vibrant and inclusive place to work.

Equality, diversity and inclusion:

At Oxford Brookes, inclusivity is one of our five guiding principles: we take positive steps to create an environment in which we celebrate, value and provide equal opportunity to all. We are committed to recruiting from the widest possible pool and welcome applications from all suitably qualified candidates who embrace our values, regardless of their background.

As a Disability Confident Employer we guarantee to interview any disabled applicant who meets the essential selection criteria.

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Proud member of the Disability Confident employer scheme

About Disability Confident

Disability Confident is a government scheme. It encourages employers to recruit and retain disabled people and those with long term health conditions.