Business Administration L3 Apprentice (General Practice Medical Receptionist/Administrator)


Company:	Realise Training
Salary:	£10 to £10 an hour
Hours:	Full-time
Location:	Liverpool, Merseyside, L5 0QW
Job type:	Apprenticeship
Posting date:	25 Sept 2026
Closing date:	23 Oct 2026

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Summary

Great Homer Street Medical Centre is a busy and friendly NHS GP practice serving the local Liverpool community. As part of the Anfield and Everton Primary Care Network (PCN), the practice is dedicated to providing high-quality patient care and supporting the health and wellbeing of its diverse patient population. Joining the team offers an excellent opportunity to gain valuable experience within the NHS whilst working alongside experienced healthcare professionals in a supportive environment.

The Role:

An exciting opportunity has arisen for a motivated and friendly individual to join Great Homer Street Medical Centre as a Medical Receptionist/Administrator Apprentice. This role offers the chance to gain valuable experience within a busy NHS GP practice while working towards a nationally recognised Level 3 Business Administrator qualification

You will be the first point of contact for patients and visitors, providing excellent customer service and administrative support to help ensure the smooth running of the practice.

Key Responsibilities:

- Ensure that all new patients are registered onto the computer system promptly and accurately and make up files where required.

- Explain practice arrangements and formal requirements to new and temporary patients and ensure procedures are followed.

- Open, stamp and sort post and ensure it is distributed correctly.

- Prepare outgoing post.

- Enter patient information on to the computer system and retrieve data as required.

- Retrieve, file and photocopy patient notes as per the practice procedures.

- Action Electronic tasks and emails received from GP’s, other practice staff sand third party organisations.

- Prepare patient letters and invitations and set diary dates for medical reviews.

- Action patient tasks and requests received via the patient email account

- Book transport and ambulances when required.

- Greeting patients and other visitors to the practice.

- Deal with all general enquiries, explain procedures and book new and follow-up appointments.

- Receive and make telephone calls as required.

- Issue, request repeat and acute prescriptions

- Divert calls and take messages, ensuring accuracy of detail and prompt appropriate delivery.

- Contact patients in the event of any changes to their booking or a clinic.

Benefits:

- £10.00 per hour.

- 20 days annual leave (pro rata) plus bank holidays.

- On-site parking available.

- Excellent public transport links with bus stops near the practice.

- Opportunity to gain a nationally recognised qualification.

- Potential for a permanent role upon successful completion of the apprenticeship

We're Looking For Someone Who Is:

- Friendly and professional.

- A strong communicator.

- Organised and reliable.

- Keen to learn new skills.

- Comfortable working as part of a team.

- Passionate about helping people.

Important Information:

- DBS Check: Required

- References: Two references required

Apply now to begin your career within the NHS and gain a nationally recognised qualification with Great Homer Street Medical Centre

Working Week

Mon - Fri, days and times to be confirmed during interview process

Qualifications Required

- Education Grade C GCSE maths and English. (this is not always a barrier for us) or working toward them

Personal Qualities

- A team player, we are a small team and rely on each other,

- Good communication skills,

- Polite,

- Courteous,

- Empathetic hard working.

Skills Required

- Some knowledge of IT,

- Microsoft word etc, would be an advantage but not necessary if willing to learn

- Customer care

- Attention to Details

- Able to follow instructions

Training to be Provided

Your full role and responsibilities will be set out by your employer. They will provide you with all of the on-the-job training you need to up-skill in your role, and your 20% off-the-job learning will be incorporated as part of your working day.

You will be working towards the Business Administrator Level 3 apprenticeship standard, which includes:

•Knowledge, Skills and Behaviours

• Business Administrator L3 Apprenticeship Standard

•Functional skills in Maths and English if required

This will be delivered by your dedicated training provider, Realise.

Future Prospects

Possibility of permanent role when the apprenticeship ends

Apprenticeship Duration

15 Months

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