Practice Business, Finance and Governance Officer


Company:	NHS Jobs
Salary:	Negotiable
Hours:	Full-time
Location:	Norwich, NR5 8AD
Job type:	Permanent
Posting date:	25 Sept 2026
Closing date:	16 Oct 2026

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Summary

1. Finance, reimbursements and claims Act as the first point of contact for day-to-day bookkeeping queries, investigating discrepancies and liaising with the Partners, suppliers and relevant colleagues. Maintain oversight of collaborative payment claims, including the supporting claim spreadsheet, evidence and reconciliation of payments received. Maintain oversight of enhanced service claims, including CQRS, CQRS local & Public Health claims and ensure accurate reconciliation of payments received. Submit the monthly GP re-imbursement claim and ensure the practice is receiving the maximum re-imbursement. Coordinate core contract reimbursements, including CQC fees, water charges, business rates and any other eligible items notified to the Practice. Ensure the practice is receiving all allocated funding via the PCN DES and provide any required information to the bookkeeper to allow her to invoice appropriately. Handle core GP contract and ICB/PCN finance queries, maintaining a clear audit trail of enquiries, responses, decisions and outstanding actions. Prepare and submit locum reimbursement claims when required, checking eligibility, supporting documentation and payment receipt. Monitor submission and payment deadlines, promptly escalating missing information, rejected claims or underpayments. 2. Information governance and privacy Undertake the Practice Privacy Officer function once formally assigned, maintaining an up-to-date role profile and required access on the staff smartcard. Coordinate completion and annual review of the Data Security and Protection Toolkit, gathering evidence from relevant leads and ensuring actions are tracked to completion. Maintain appropriate logs, evidence and records for privacy, information governance and data security work including the practice risk register and clinical governance action log Identify and escalate data protection, confidentiality, cyber security or information governance risks to the appropriate senior lead. 3. Policies, assurance and regulatory compliance Coordinate the Practice policy library and the transition to Practice Index, Maintain oversight of general policies, IT policies, medicines protocols and infection prevention and control documentation, ensuring owners, review dates and approvals are recorded. Ensure the practice is complying with the PCN DES checklist and provide any required evidence. Support preparation for CQC and other assurance activity by maintaining clear, current and accessible evidence. Ensure document control arrangements include version number, approval date, review date, owner and revision history. 4. Contracts, utilities, equipment and systems Maintain a central register of equipment, software, service and utility contracts, including supplier, cost, renewal date, notice period, owner and key terms. Coordinate renewals and reviews for equipment and software contracts, including Numed and INRstar, ensuring sufficient lead time for value-for-money and operational review. Monitor the Practice utility (inc gas and electricity) contracts and liaise with the appointed broker and senior management regarding renewal options. Ensure contracts and renewals are appropriately authorised and that relevant documents and correspondence are retained. Escalate service, cost, continuity or supplier-performance concerns to the Partners 5. Digital development and artificial intelligence Coordinate the Practice AI development workstream, including engagement with relevant suppliers and products identified by the Practice. Maintain an inventory of AI-enabled tools and proposed use cases, with documented ownership, approvals, information governance considerations, staff guidance and review dates. Arrange appropriate consultation, testing, training and evaluation before changes are embedded into routine workflows. Monitor risks, incidents, benefits and user feedback, escalating clinical safety, data protection or operational concerns promptly. 6. General duties Build effective working relationships with partners, managers, clinicians, administrators, finance colleagues, the PCN, ICB and external suppliers. Provide concise progress updates and exception reports, clearly identifying deadlines, dependencies, decisions required and overdue actions. Develop and maintain written procedures so that key responsibilities can be covered during absence and handed over safely. Attend meetings relevant to the role and complete agreed actions. Undertake other duties appropriate to the grade and purpose of the post, following discussion with the line manager. Key working relationships GP Partners and Practice Manager Clinical and operational leads Practice finance and administrative teams Primary Care Network colleagues Integrated Care Board and other NHS commissioners CQC and information governance contacts, where appropriate Suppliers, utilities providers, brokers and software providers

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