Hospitality and Operations Officer
| Company: | Avon Wildlife Trust |
|---|---|
| Salary: | from £26,887 a year, pro rata |
| Hours: | Full-time |
| Location: | Bristol, BS16 1EL |
| Working pattern: | On-site |
| Job type: | Temporary |
| Posting date: | 24 Sept 2026 |
| Closing date: | 14 Oct 2026 |
Summary
Join us in connecting people with nature
Are you an organised, people-focused professional who enjoys creating exceptional visitor experiences? Do you thrive on coordinating events, managing bookings, and ensuring things run smoothly behind the scenes?
We're looking for a Hospitality and Operations Officer to join our team at Grow Wilder, Avon Wildlife Trust's inspiring urban nature reserve in Bristol. This is an exciting opportunity to play a key role in supporting our courses, events, venue hire activities, community programmes and visitor experiences while helping us generate income that supports nature's recovery.
About the role:
As Hospitality and Operations Officer, you will be at the heart of Grow Wilder's day-to-day operations. You'll provide excellent customer service from first enquiry through to booking completion, ensuring every visitor, hirer, tutor and participant receives a professional and welcoming experience.
Your responsibilities will include:
• Managing enquiries, bookings and schedules for venue hire, courses, events and programmes.
• Coordinating practical arrangements, including room set-up, resources, signage and customer support.
• Supporting tutors, freelancers and external providers delivering events and courses.
• Assisting with the planning and delivery of seasonal events and activities.
• Working with our Communications Team to promote events, courses and commercial activities.
• Maintaining accurate financial and booking records, including sales reconciliation and invoicing support.
• Helping ensure the smooth operational running of Grow Wilder.
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