Level 2 Customer Service Apprenticeship
| Company: | Ellisons School of Motoring |
|---|---|
| Hours: | Full-time |
| Location: | TA21 9JH |
| Working pattern: | On-site |
| Job type: | Apprenticeship |
| Posting date: | 25 Sept 2026 |
| Closing date: | 24 Oct 2026 |
Summary
Are you passionate about delivering exceptional customer service and eager to develop your skills in a dynamic environment? Our Level 2 Customer Service Apprenticeship offers an exciting opportunity to gain hands-on experience while working towards a recognized qualification. This paid apprenticeship is designed for motivated individuals who want to build a career in customer support, communication, and problem-solving. Join us to develop your abilities, enhance your skills, and make a real impact on our customers’ experiences every day!
Duties
- Respond promptly and professionally to customer inquiries via phone, email, or chat, ensuring excellent phone etiquette and communication skills.
- Assist customers with their questions, concerns, and requests, providing clear and helpful solutions.
- Enter customer data accurately into our systems, maintaining high standards of data entry quality.
- Support the team by analyzing customer feedback.
- Follow company procedures for complaint resolution and escalate issues when necessary to ensure customer satisfaction.
- Contribute to team meetings by sharing insights gained from customer interactions and suggesting process improvements.
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