Patient Engagement Coordinator
| Company: | NHS Jobs |
|---|---|
| Salary: | Negotiable |
| Hours: | Full-time |
| Location: | London, E2 6LL |
| Job type: | Contract |
| Posting date: | 23 Sept 2026 |
| Closing date: | 2 Oct 2026 |
Summary
We are seeking a proactive, resilient, and patient-focused individual to join our GP Practice as a Patient Engagement Coordinator. This important role will support the practice in improving patient access to essential healthcare services by proactively contacting patients who are overdue for reviews, screenings, vaccinations, and other clinical appointments. As part of our administrative team, you will play a key role in helping patients access timely care and ensuring the practice meets its quality and performance objectives. You will be responsible for contacting patients, managing appointment bookings, and supporting recall campaigns for a range of NHS services, including Long Term Condition (LTC) reviews, cancer screening programmes, childhood and adult immunisations, annual health checks, and other preventative healthcare initiatives. You will make a high volume of outbound calls each day, engaging with patients who may be unaware of the importance of their appointments, reluctant to attend, or difficult to contact. Strong communication skills, empathy, and the ability to build rapport are essential to encourage patient participation and improve health outcomes. This is a busy and rewarding role that requires excellent organisational skills, attention to detail, and the ability to work effectively within a fast-paced primary care environment. You will work closely with GPs, nurses, healthcare assistants, and other members of the practice team to support patient care and service delivery. Key responsibilities include: Contacting patients by telephone, text message, or other approved communication methods to promote attendance at clinical reviews and appointments. Booking, rearranging, and managing appointments in accordance with practice procedures. Explaining the purpose and importance of healthcare reviews, screenings, and vaccinations in a clear and professional manner. Accurately recording patient interactions and updating records using the practice clinical system. Supporting the delivery of recall and call/recall programmes across multiple clinical areas. Monitoring appointment uptake and following up with patients where required. Maintaining patient confidentiality and complying with NHS information governance requirements. Working towards agreed objectives and contributing to practice performance targets. Attending regular team meetings, training sessions, and performance review meetings to support continuous improvement and professional development. Undertaking any other administrative duties appropriate to the role as requested by the Business Manager.