Call Handler
| Company: | Daniel Owen Ltd |
|---|---|
| Salary: | £17 to £17 an hour |
| Hours: | Full-time |
| Location: | West London, W6 9EA |
| Job type: | Contract |
| Posting date: | 23 Sept 2026 |
| Closing date: | 23 Oct 2026 |
Summary
Call Handler - Social Housing
Location: West or North London
Salary: £17 per hour
Contract: Temporary to Permanent
Working Arrangement: Fully Office Based
About the Role
We are currently recruiting for a
Call Handler to join a busy Social Housing team based in
West or North London.
This is a great opportunity for someone with strong customer service and communication skills who is confident handling a high volume of calls and supporting residents with their enquiries.
The role will initially be on a
temporary basis, with the opportunity to become permanent for the right candidate.
Key Responsibilities
- Handling a high volume of inbound calls from residents and customers
- Responding to queries in a professional and helpful manner
- Logging calls and updating customer records accurately
- Taking details of repairs, maintenance issues and service requests
- Liaising with internal teams and contractors to ensure enquiries are dealt with efficiently
- Providing regular updates to residents where required
- Escalating urgent or complex issues appropriately
- Maintaining accurate records on internal systems
- Delivering a high level of customer service at all times
About You
The successful candidate will ideally have:
- Previous experience in a
- Excellent verbal and written communication skills
- A professional and friendly telephone manner
- Strong attention to detail and accurate data entry skills
- The ability to remain calm and professional when dealing with challenging customers
- Good IT and administration skills
- The ability to work effectively in a busy, target-driven environment
- Previous
call centre, customer service, contact centre or housing environment
Social Housing, Repairs or Property Services experience would be advantageous
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