Resident Liaison Officer
| Company: | Daniel Owen Ltd |
|---|---|
| Salary: | £23 to £24 an hour |
| Hours: | Full-time |
| Location: | North West London, NW9 5EP |
| Job type: | Temporary |
| Posting date: | 30 Sept 2026 |
| Closing date: | 30 Oct 2026 |
Summary
Resident Liaison Officer
North West London
Temporary
Fully Office Based
£23.00 per hour Umbrella
Social Housing/Complaints Experience Needed
Daniel Owen are proud to be representing a well-known company based in the
North West London area who are looking for a highly skilled
Resident Liaison Officer to join their team.
Purpose of the Job - Resident Liaison Officer
- Act as the main point of contact for residents throughout gas repairs and servicing works, ensuring they are kept informed and supported.
- Coordinate appointments between residents, operatives and contractors, ensuring works are arranged efficiently and within required timescales.
- Manage and resolve resident enquiries and complaints, providing clear updates and escalating issues where necessary.
- Liaise with contractors, supervisors and internal teams to monitor the progress of works and ensure any issues are dealt with promptly.
- Maintain accurate records and update systems to reflect job progress, appointments, complaints and outcomes.
- Support the delivery of excellent customer service by building positive relationships with residents and ensuring a smooth and coordinated repairs service.
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