Part Time Customer Care Advisor


Company:	RAF Association
Salary:	£13.16 to £13.16 an hour
Hours:	Part-time
Location:	Leicester, LE3 1UT
Working pattern:	On-site
Job type:	Permanent
Posting date:	23 Sept 2026
Closing date:	7 Oct 2026

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Summary

£13.16 per hour 22.5 hours per week

9am – 1.30pm Monday to Friday

Based at our HQ in Leicester LE3 1UT

Benefits include:

Up to 42 days annual leave (pro rata)

Company sick pay

Life insurance

Health cashback plan for everyday healthcare expenses

Free virtual GP service

Mental health and wellbeing support

Discounted gym membership

Unlimited ‘Refer a Friend’ Bonus payments

Cycle to Work Scheme

Subsidised short breaks at selected RAFA accommodation

Close to Leicester Forest East Park & Ride

No weekend working

The RAF Association has a clear objective: to help sustain a resilient and empowered RAF community, including serving personnel, RAF veterans and their families. Through our sector leading services, we offer friendship to the isolated and lonely, sheltered housing for those who want to remain proudly independent and childcare to serving personnel on RAF stations. With thousands of members across the UK and further afield, plus hundreds of dedicated employees and volunteers, we have the network and experience needed for a personal one-to-one approach. We work together to make sure no one is ever left behind.

About the role

This is a customer care role like no other. Unlike traditional customer services roles, our customer engagement team deliver multi-channel communications through the phone, email, letter, web chat and social media. The role is wide ranging and consists of both inbound and outbound call handling. It also provides lots of interest and variety, meaning no two days, calls or interactions are the same. In return you will be purposeful in making a difference to the RAF community, supporting those in their time of need.

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