Membership Engagement Administrator
| Company: | RAF Association |
|---|---|
| Salary: | from £25,665 a year |
| Hours: | Full-time |
| Location: | Leicester, LE3 1UT |
| Working pattern: | On-site |
| Job type: | Permanent |
| Posting date: | 11 Sept 2026 |
| Closing date: | 1 Oct 2026 |
Summary
Membership Engagement Administrator
£25665 37.5 hours per week
Leicester based – LE3 1UT
Benefits include:
Up to 42 days annual leave (pro rata)
Company sick pay
Life insurance
Health cashback plan for everyday healthcare expenses
Free virtual GP service
Mental health and wellbeing support
Discounted gym membership
Unlimited ‘Refer a Friend’ Bonus payments
Cycle to Work Scheme
Subsidised short breaks at selected RAFA accommodation
Close to Leicester Forest East Park & Ride
About us
The RAF Association has a clear objective: to help sustain a resilient and empowered RAF community. Through our sector-leading welfare and wellbeing services, we offer a wide range of support to serving personnel, veterans and their families. With thousands of members and supporters across the UK and further afield, plus hundreds of dedicated employees and volunteers, we have the network and experience needed for a personal one-to-one approach. We work together to make sure no one is ever left behind.
About the role
You will be joining a multi-skilled team with a clear goal in providing a first-class experience to all customers. The Membership Engagement Administrator role is diverse; you will engage with members and key branch officials on a daily basis, as well as supporting our marketing team with the successful delivery of member campaigns. As a team, we provide administration support to annual and area conferences as well as ceremonial events such as Battle of Britain Service (Westminster Abbey), Remembrance (Westminster Abbey and Cenotaph) and funeral arrangements for veterans.
You may not have experience of working within a charity or membership organisation, but you will be passionate about our cause and all that we bring to support the RAF community. You will need to have previous experience of working in a customer service environment and have exceptional communication skills both written and verbal to ensure every customer who engages with the Association receives a first-class experience. We need you to have an eye for detail and be able to demonstrate your ability to manage financial transactions and data.
Key Responsibilities include
Act as the first line of escalation to resolve member and branch-related membership issues
• Manage multiple inboxes and case queues
• Process financial transactions
• Execute membership and branch-related engagement campaigns
• Maintain high quality member and branch records in line with standard operating procedures,
service standard and regulatory requirements, and resolve data cleansing cases
• Provide first line support to branch officials regarding membership subscriptions, branch rebates,
pooled fares, and other branch-related financial matters
• Provide administrative support for area and annual conferences, supporting at the events if
needed
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