Wellness and Fitness Receptionist


Company:	Nobu Hotel Portman Square
Salary:	£35,000 to £36,000 a year
Hours:	Full-time
Location:	London (West), W1H 7BG
Job type:	Permanent
Posting date:	23 Sept 2026
Closing date:	23 Oct 2026

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Summary

Job Ref: NOB2697

Branch: Nobu Hotel London Portman Square

Location: London Portman Square, West London

Salary/Benefits: Up to £35,000 including service charge and benefits

Contract type: Permanent

Hours: Full Time

Hours per week: 40 hours per week

Posted date: 23/09/2026

Closing date: 23/10/2026

As a

Wellness and Fitness Receptionist, you will be at the heart of our wellness journey, welcoming guests and members to Nobu’s serene Pilates and fitness spaces. You will ensure every interaction reflects Nobu’s philosophy of balance, warmth and precision, handling enquiries, bookings and guest requests with care and efficiency.

You will

Manage the day to day running of the wellness and fitness reception area

Greet all guests and members warmly, creating a relaxed and professional first impression

Handle all enquiries and bookings for Pilates, personal training, spa and fitness sessions

Maximise booking opportunities and retail sales to exceed revenue targets

Complete all reception and administrative tasks accurately and on time

Conduct show rounds for members, potential clients and guests

Support the smooth operation of the wellness and fitness facilities, including room allocations and scheduling

Check all equipment regularly, reporting any maintenance issues promptly

Collaborate with the food and beverage team to ensure terrace service meets Nobu standards

Build knowledge of all wellness and fitness products, treatments and services offered

Communicate effectively with the wider hotel team to ensure a seamless guest journey

Embody Nobu values of Family, Crafted, Smile and Kokoro in every guest interaction

What We’re Looking For

You bring experience in a front of house or receptionist role, ideally within a wellness, spa or fitness environment. You are organised, confident and guest focused, with strong communication and multitasking skills. With a calm, professional manner and a genuine passion for wellbeing, you create memorable experiences that reflect Nobu’s crafted approach to hospitality.

Benefits of Joining Our Team

Salary up to £35,000 including rooms service charge, base salary £28,362

£1000 Refer a Friend Scheme

Two hotel wide social events each year including our Employee Awards Night

Discounted overnight stays across Nobu properties worldwide

Discounted Pilates classes and wellness treatments

Opportunities to progress within our hotel and the wider Nobu portfolio

Innovative learning and development opportunities

Exciting wellness and volunteering initiatives

Up to 33 holiday days through length of service

Life Assurance Scheme

Cycle to Work Scheme

Discounts on all food and beverage

Free meals while on duty

Nobu Hotels effortlessly blends modern luxury and minimal Japanese tradition into the concept of a lifestyle hotel. Filled with cutting-edge design and stunning spaces, Nobu Hotels provides remarkable hospitable service and an unparalleled experience like nothing before. Helming from world renowned

Chef Nobu Matsuhisa, Robert De Niro and Meir Teper, the Nobu Hotels concept is a remarkable conjunction of exquisite cuisine, innovation and creativity.

Nobu Hotel London Portman Square features 243 guest rooms and suites, together with a Nobu restaurant, ballroom and meeting spaces beautifully conceptualised by London-based architecture and interior design firm, David Collins Studio, in conjunction with Make Architects.

We are looking for great people that embody our core values of Kokoro, Smile, Family & Crafted.

You will share our passion, deliver quality results and have the courage to be different and creative within your specialism.

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