GP Receptionist
| Company: | NHS Jobs |
|---|---|
| Salary: | from £13.75 an hour |
| Hours: | Full-time |
| Location: | London, SW19 4DL |
| Job type: | Permanent |
| Posting date: | 22 Sept 2026 |
| Closing date: | 1 Oct 2026 |
Summary
Main duties include Answering calls, liaising with patients face to face and local organisations, directing patient to the appropriate clinician appointments, locating results and relevant requested information. Processing emails and patient related correspondence and undertaking tasks that clinicians have requested. To greet patients in a friendly and courteous manner at all times To answer telephone calls in a polite, professional and efficient manner To make appointments for the various clinics and clinicians using the practice clinical information system-EMIS Provide care navigation, ensuring patients are booked in with the right clinician or directed to other services based on their symptoms Answering patient queries regarding test results, prescriptions, letters, online access, and various practice clinics, policies and initiatives Work together with your team to provide the best service you can to patients. Advise patient when completing new patient registration forms, explaining the surgery policies To listen to patient complaints, making sure that they are addressed and dealt with appropriately Email correspondence and referrals as requested and record Respond to patients via telephone, SMS or email as needed. Ensure all forms are passed to the appropriate destination and completed and checked by yourself when required Receiving and recording requests for home visits in line with expected standards Receiving, recording and booking requests for transport Direct accurate patient information to the appropriate clinician using EMIS To cover duties for other members of staff, this may arise in the case of absence, sickness and holidays Chaperone GP if required, following training Shared responsibility for reception, waiting rooms and consulting rooms upkeep and tidiness including leaflets and posters To ensure that strict confidentiality protocols are adhered to Attend and contribute to staff meetings To comply with Health & Safety Procedures and report any areas of concern to the Practice Business Manager Opening and closing of premises when required To undertake any other duties as may be determined from time to time to ensure the efficient running of the Practice. Promote, encourage and activate patient on-line access Ensure relevant/appropriate contacts with patients are documented in notes Ensure email, tasks, Docman and other applications we use are checked daily.