Receptionist/Administrator
| Company: | NHS Jobs |
|---|---|
| Salary: | from £12.71 an hour |
| Hours: | Full-time |
| Location: | Purley, CR8 3EE |
| Job type: | Contract |
| Posting date: | 14 Sept 2026 |
| Closing date: | 30 Sept 2026 |
Summary
Reception Duties: Welcoming patients and visitors in a courteous, professional and efficient manner Receive, assist and direct patients to the appropriate service or healthcare professional Book, amend and cancel appointments accurately using the clinical system Manage the patient check-in process and monitor waiting areas to support efficient patient flow Handle patient queries in person, by telephone, or email, maintaining a helpful and respectful approach at all times Assist with patient registration, deductions, and change of details Manage patient concerns or complaints professionally, escalating issues where appropriate Maintain a positive and friendly image of the practice at all times. On a rota basis (once every 4 weeks) to cover Wednesday evening shift to 8pm Administrative Duties: Process clinical correspondence and accurately extract information requiring coding into patient notes Arrange appointments, referrals, tests, patient requests and follow up appointments of patients from different sources including Docman tasks and EMIS tasks. Scan and file clinical correspondence and documents to patient records Provide administrative support to clinicians, management and the wide practice team Ensure patient information is handled confidentially and in accordance with practice policies and data protection requirements.