Reception Lead/ Supervisor
| Company: | NHS Jobs |
|---|---|
| Salary: | £26,325 to £29,250 a year |
| Hours: | Full-time |
| Location: | Orpington, BR6 6HD |
| Job type: | Permanent |
| Posting date: | 22 Sept 2026 |
| Closing date: | 22 Oct 2026 |
Summary
Job Summary An exciting opportunity has arisen for an experienced and motivated Reception Lead / Patient Services & QOF Lead to join Chelsfield Surgery. The successful candidate will be responsible for the day-to-day leadership and management of the reception and administrative team, ensuring the delivery of high-quality patient services while supporting the practice in achieving Quality and Outcomes Framework (QOF) targets and other contractual requirements. The post holder will work closely with the Practice Manager, Partners and clinical team to improve patient experience, maintain efficient operational processes and support service development across the practice. Main Duties and ResponsibilitiesReception Team Leadership Supervise and support all reception and administrative staff. Ensure reception services operate efficiently and professionally. Act as the first point of escalation for patient and staff concerns. Assist with recruitment, induction and training of new staff. Carry out staff supervision and performance monitoring. Support rota management and operational planning. Promote a positive and supportive team culture. QOF and Recall Management Lead QOF recall and patient review programmes. Run EMIS Web and Ardens searches to identify outstanding activity. Monitor QOF performance and achievement. Work with clinicians to close gaps in patient care. Ensure disease registers are maintained accurately. Support vaccination, screening and enhanced service recall campaigns. Monitor and improve data quality and clinical coding. Operational Responsibilities Support implementation of practice policies and procedures. Monitor appointment capacity and patient flow. Support care navigation and total triage processes. Assist with complaint handling and patient feedback. Ensure compliance with confidentiality, GDPR and information governance requirements. Support quality improvement and service development projects. Person SpecificationEssential Previous experience working within General Practice. Experience supervising or leading a reception or administrative team. Knowledge of EMIS Web. Understanding of QOF, recalls and data quality. Excellent communication and organisational skills. Ability to prioritise workload and work under pressure. Strong IT skills. Desirable Experience using Ardens. Knowledge of Enhanced Services. Experience producing reports and analysing performance data. Experience supporting service improvement projects. Working Pattern 35-37.5 hours per week. Benefits NHS Pension Scheme Free on-site parking Supportive and friendly working environment Training and development opportunities Opportunity to work within a forward-thinking training practice This role offers an excellent opportunity for an experienced GP receptionist, patient services lead or reception supervisor looking to develop their career within a busy and supportive General Practice.