Receptionist


Company:	NHS Jobs
Salary:	from £25,838 a year
Hours:	Full-time
Location:	Simon House - Bird Street - Coventry, CV1 5FX
Job type:	Permanent
Posting date:	19 Sept 2026
Closing date:	18 Oct 2026

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Summary

Package Description: Job Purpose To provide comprehensive reception and administrative support within a busy GP practice, ensuring efficient handling of patient information, referrals, and communication systems. The role requires proficient use of EMIS Web and document management systems such as Docman. The job is across two practices. Key Responsibilities Patient Registration & Amendments Register new patients onto EMIS Web Process patient deductions and transfers Update and amend patient demographic details (address, contact details, GP links) Ensure accurate record-keeping in line with NHS guidelines Document Management (Docman) Process incoming clinical documents via Docman Accurately code and allocate documents to relevant clinicians Scan, upload, and file patient correspondence Ensure documents are reviewed and actioned in a timely manner Task Management Manage and action tasks within EMIS Web Assign tasks to appropriate clinicians or team members Monitor outstanding tasks and ensure timely completion Respond to internal task queries efficiently Email & Communication Handling Monitor shared practice email inboxes Respond to patient and third-party enquiries appropriately Forward clinical or urgent queries to relevant staff Maintain professional and confidential communication at all times General Administrative Duties Maintain accurate patient records Support prescription processing workflows Handle general administrative queries from patients and staff Assist with audits, data collection, and reporting when required. Answer patients calls and cover reception when required. Compliance & Confidentiality Adhere to GDPR and NHS confidentiality guidelines Ensure all patient information is handled securely Follow practice policies and procedures Person Specification Essential Previous Receptionist experience (preferably in a GP or healthcare setting) Experience using EMIS Web Experience with Docman Strong attention to detail and accuracy. Good customer services. Excellent organisational and communication skills Ability to prioritise workload in a busy environment Desirable Knowledge of NHS referral pathways and e-RS Understanding of medical terminology Experience in primary care administration Working Environment Fast-paced GP practice setting High volume of patient data and administrative tasks Team-based working with clinicians and admin staff e description (external)

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