Receptionist
| Company: | Operose Health |
|---|---|
| Salary: | £25,838 to £25,838 a year |
| Hours: | Part-time |
| Location: | Simon House - Bird Street - Coventry, CV1 5FX |
| Job type: | Permanent |
| Posting date: | 18 Sept 2026 |
| Closing date: | 18 Oct 2026 |
Summary
Package Description:
Job Purpose
To provide comprehensive reception and administrative support within a busy GP practice, ensuring efficient handling of patient information, referrals, and communication systems. The role requires proficient use of EMIS Web and document management systems such as Docman. The job is across two practices.
Key Responsibilities
Patient Registration & Amendments
Register new patients onto EMIS Web
Process patient deductions and transfers
Update and amend patient demographic details (address, contact details, GP links)
Ensure accurate record-keeping in line with NHS guidelines
Document Management (Docman)
Process incoming clinical documents via Docman
Accurately code and allocate documents to relevant clinicians
Scan, upload, and file patient correspondence
Ensure documents are reviewed and actioned in a timely manner
Task Management
Manage and action tasks within EMIS Web
Assign tasks to appropriate clinicians or team members
Monitor outstanding tasks and ensure timely completion
Respond to internal task queries efficiently
Email & Communication Handling
Monitor shared practice email inboxes
Respond to patient and third-party enquiries appropriately
Forward clinical or urgent queries to relevant staff
Maintain professional and confidential communication at all times
General Administrative Duties
Maintain accurate patient records
Support prescription processing workflows
Handle general administrative queries from patients and staff
Assist with audits, data collection, and reporting when required.
Answer patients calls and cover reception when required.
Compliance & Confidentiality
Adhere to GDPR and NHS confidentiality guidelines
Ensure all patient information is handled securely
Follow practice policies and procedures
Person Specification
Essential
Previous Receptionist experience (preferably in a GP or healthcare setting)
Experience using EMIS Web
Experience with Docman
Strong attention to detail and accuracy.
Good customer services.
Excellent organisational and communication skills
Ability to prioritise workload in a busy environment
Desirable
Knowledge of NHS referral pathways and e-RS
Understanding of medical terminology
Experience in primary care administration
Working Environment
Fast-paced GP practice setting
High volume of patient data and administrative tasks
Team-based working with clinicians and admin staff
e description (external)
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