Operations Specialist Coordinator


Company:	Serco Limited
Salary:	£15000-30000 per annum
Hours:	Part-time
Location:	Swindon, SN6 8LA
Job type:	Permanent
Posting date:	18 Sept 2026
Closing date:	18 Oct 2026

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Summary

Serco Limited

Join us at the Defence Academy and play a key role in supporting the smooth operation of Station Headquarters activities. As Operations Specialist Coordinator, you'll provide vital coordination, administration and governance support across a broad range of operational processes.

This is a role where your organisation, attention to detail and relationship-building skills will make a genuine difference. From coordinating honours and awards processes to supporting risk management, governance activities and senior stakeholder engagement, your work will have purpose and create a positive impact across the organisation. You'll be part of a team that values trust, innovation and continuous growth, with headroom for people to grow and develop their careers

What you’ll do as a Operations Specialist Coordinator

- Build effective working relationships with Colleges, Groups, Station Headquarters, the Programme Management Office and senior stakeholders.

- Coordinate honours, awards, citations and recognition schemes, ensuring submissions and records are managed accurately.

- Organise and support awards programmes and ceremonies.

- Coordinate and administer Ministry of Defence (MOD) trawl activities.

- Support sensitive processes professionally while maintaining confidentiality and stakeholder confidence.

- Coordinate risk management activities, including administration of the Active Risk Management (ARM) system and risk review meetings.

- Prepare reports, presentations, statistics and management information to support operational and strategic decision-making.

- Maintain and monitor the Defence Academy Headquarters Task Tracker and support timely completion of actions.

- Provide administrative and secretariat support to senior leadership meetings and governance forums.

- Contribute to continuous improvement initiatives and help create impactful solutions across the business.

Does this sound like you?

- Good general education, including GCSEs or equivalent in English and Mathematics.

- Previous administration experience and knowledge of office practices.

- Strong written and verbal communication skills.

- Experience using Microsoft Office applications, including Outlook, Teams, Word, PowerPoint and Excel.

- Excellent organisational skills and attention to detail.

- Ability to work independently and manage competing priorities.

- Confident building positive working relationships with a wide range of stakeholders.

- A collaborative approach and commitment to delivering excellent customer service.

- Adaptable, professional and comfortable working in a changing environment.

- Motivated to identify improvements and contribute ideas that add value.

- Competitive holiday package

- Up to 6% contributory pension scheme

- Over 1,100 internal courses available, funding for qualifications and apprenticeships (we currently offer over 60 different apprenticeships), mentoring opportunities, and a focus on internal progression.

- Employee Assistance Programme, Bupa Anytime HealthLine, wellbeing app, 30% off at Serco-managed leisure centres, and 24/7 access to a virtual GP service

- Discounts across around 1,000 retailers, from food and clothing to days out, entertainment and travel

- Paid volunteering day, tax-free charitable giving through Payroll Giving Scheme, donate your pennies from your monthly pay to the Serco People Fund Charity

- Our employee networks support connection by providing spaces for collaboration, learning, and belonging. They represent and empower all our colleagues including veterans, LGBTQIA+ employees, women, parents and carers, people with disabilities, and people from all cultural backgrounds.

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