Medical Centre Lead Administrator-DEF Academy Services
| Company: | Serco Limited |
|---|---|
| Salary: | £26108.78-26108.78 per annum |
| Hours: | Full-time |
| Location: | Swindon, SN6 8LA |
| Job type: | Permanent |
| Posting date: | 22 Sept 2026 |
| Closing date: | 22 Oct 2026 |
Summary
Serco Limited
As a Medical Centre Lead Administrator in our Defence team, you’ll play a vital role in supporting the delivery of healthcare services at the Defence Academy. You'll help ensure the smooth running of medical administration and reception services, providing efficient support to patients, clinicians, and colleagues while maintaining the highest standards of accuracy and confidentiality.
This is a rewarding role where your work has purpose. By ensuring patient records are maintained, appointments are managed effectively, and healthcare administration runs seamlessly, you’ll contribute to the delivery of essential medical services that support the health and wellbeing of military personnel and the wider Defence community. Your attention to detail, care, and professionalism will help create a positive impact on communities while supporting a trusted healthcare environment.
What you’ll do as a Medical Centre Lead Administrator
- Lead and support the delivery of medical centre administration and reception activities.
- Maintain patient records, process medical documentation, and ensure information is accurate and up to date.
- To complete opening and closing checks for the Medical Centre and equipment checks for the Nursing team when not available.
- Manage appointment systems and support daily clinics using Defence Medical Information Capability Programme (DMICP).
- To ensure that telephone enquiries are dealt with promptly and ensure that telephones are answered in the absence of other staff.
- To use the NHS E-Referral Service (ERS) system to Manage the electronic appointment bookings.
- To upkeep and maintain the patient appointment spreadsheet and ERS Workbook, chasing reports from Hospitals and tasking the Doctors to action to close the entries.
- Booking in the dispensed medication when delivered from the Pharmacy and passing onto patients, using the Gov notify text messaging service.
- Production, amendment and maintenance of any assigned spreadsheets and databases and provide general administrative support to the medical team.
Does this sound like you?
- GCSEs (A-C) in English or equivalent, with a high standard of general education.
- Previous administration experience, ideally within a clinical, healthcare, or medical environment.
- Strong organisational skills with the ability to manage workloads and priorities effectively.
- Confident using Microsoft Office applications including Outlook, Word, Excel, and PowerPoint.
- Excellent communication skills and the ability to handle confidential information with discretion.
- Competitive holiday package
- Up to 6% contributory pension scheme
- Over 1,100 internal courses available, funding for qualifications and apprenticeships (we currently offer over 60 different apprenticeships), mentoring opportunities, and a focus on internal progression.
- Employee Assistance Programme, Bupa Anytime HealthLine, wellbeing app, 30% off at Serco-managed leisure centres, and 24/7 access to a virtual GP service
- Discounts across around 1,000 retailers, from food and clothing to days out, entertainment and travel
- Paid volunteering day, tax-free charitable giving through Payroll Giving Scheme, donate your pennies from your monthly pay to the Serco People Fund Charity
- Our employee networks support connection by providing spaces for collaboration, learning, and belonging. They represent and empower all our colleagues including veterans, LGBTQIA+ employees, women, parents and carers, people with disabilities, and people from all cultural backgrounds
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