Care Navigator (Receptionist)
| Company: | NHS Jobs |
|---|---|
| Salary: | £12.80 to £12.95 an hour |
| Hours: | Full-time |
| Location: | Waterlooville, PO7 7AH |
| Job type: | Permanent |
| Posting date: | 18 Sept 2026 |
| Closing date: | 30 Sept 2026 |
Summary
Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way. Support in navigating the health system by being the initial point of contact and connecting with the right teams within the Primary Care Network with aim of improving and supporting continuity of care Be the initial point of contact for patients accessing the practice ensuring all patients and visitors are greeted / responded to in a friendly, welcoming and empathic manner Maintain a clean, organised, welcoming, and accessible reception environment throughout the day for patients and visitors Manage patient sample drop-offs and collections, as well as the receipt of deliveries to the practice, ensuring they are handled appropriately Respond to all contact, queries, and requests from patients/visitors/third parties in a timely, courteous, and professional manner. Ensure confidentiality is always upheld and information provided to the patient is within the scope your responsibility and is as advised by the clinician Play a pivotal role in enablingpatient access and onwards referral to other healthcare services Support with access to appointments by assisting patients with the submission of digital triage assessment forms to obtain appointments or guidance on appropriate healthcare services to support patients needs Perform an initial assessment of patients needs over the telephone, face to face and online services in accordance with patients preferred method of communication When appropriate signpost patients to other services and self-help in accordance with the protocols and policies. Seeking guidance when required Support the smooth running of appointments, ensuring timely communication of patient arrivals, monitoring clinics not running to time and informing patients and facilitating the cancellation and rearrangement of appointments Communicate clearly, sensitively and effectively with patients, family members and other professionalsrecognising the need for alternative methods of communication to overcome different levels of understanding, cultural background, and preferred ways of communicating Assist with the continuity of care for patients by maximising the appointment system and being familiar with all options available such as group consultation, Collaborative Practice and Enhanced Access appointments. Provide information on when and how the patient (and carer) can contact the relevant person/professional. Help to identify and invite patients that could benefit from workshops and group consultations to improve access to clinical advice for specific conditions Assist the wider clinical team as patient health champions and being aware of initiatives which could benefit patients. Actively seek to optimize the patients' experience and access to healthcare and understand the importance to health promotion Promote and assist patients to use the Surgery Pod in waiting rooms to accurately record patients health readings Assist in the identification and processing of identified patient cohorts and work within the principle of person-centred care Demonstrate awareness and basic understanding of safeguarding policy and how to report concerns Commit to the care navigation training and professional development and demonstrate willingness to learn and develop within the role Maintain hygiene and cleanliness standards in all reception areas in line with infection prevention and control guidance Accurately and efficiently process/record data on IT systems in line with practice protocols and policies Action daily checklists/procedures including ensuring the security of the building by following all opening and closing procedures Maintain knowledge of private services offered and take payments for these Complete Practice urgent/routine tasks, and own tasks delegated via IT Systems Read and action Outlook emails/MS Teams communications daily including weekly briefs and daily updates Be familiar with patient safety policy and reporting (e.g. LFPSE and/or other appropriate systems) and awareness of the process and key stakeholders for safeguarding referrals Maintain accurate patient records in conjunction with Practice policies and current legislation Adhere to the strict confidentiality rules, as agreed by the practice Work safely at all times in accordance with legislative requirements and Practice Policy and Procedures