ESS7108Y - Business Customer Service Advisor


Company:	ESS Employment Ltd
Salary:	£25,000 to £28,000 a year
Hours:	Full-time
Location:	Gloucester
Working pattern:	On-site
Job type:	Permanent
Posting date:	18 Sept 2026
Closing date:	18 Oct 2026

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Summary

LOCATION: Gloucester, Gloucestershire.

HOURS: 37.5 hours per week 08.00 – 17.00 Mondy to Friday

START DATE: Immediate

SALARY: £25,000pa - £28,000pa

PERMANENT

INDHS

Nailsworth Office: 01453 832468

E: liam.edwards@ess-emp.co.uk

www.ess-emp.co.uk

Vacancy – Business and Customer Service Advisor

About the role

Our client is a growing B2B energy supplier, providing power and gas solutions to industrial and commercial customers across the UK. They are looking for a motivated Billing and Customer Service Advisor to join the team. This role would suit someone with strong attention to detail, good communication skills and a willingness to learn. Experience in the energy industry would be helpful, but it is not essential.

Key responsibilities

• Manage and resolve internal and external customer queries within agreed timescales.

• Maintain customer data within the main billing system.

• Contact customers by phone, email and letter where required.

• Review bills and create rebills where needed to support accurate billing.

• Manage electronic billing activity.

• Work with internal teams, including Industry Operations, Customer Payments and Customer Care, to resolve issues.

• Maintain the change of tenancy process.

• Ensure billing procedures are followed and remain compliant.

• Identify billing exception trends and escalate them where required.

• Take responsibility for timely resolution of complaints raised to the Billing team.

• Work in line with billing and call performance KPIs.

• Support other day-to-day activities across Marble Power when needed.

About you

Essential skills and experience

• Strong attention to detail and a commitment to accuracy.

• Confident communication skills, both verbal and written.

• Experience working in an office, customer service, billing or administration environment.

• Good organisational skills and the ability to manage a varied workload.

• Ability to work under pressure.

• Ability to work well as part of a team and independently.

• Good IT skills.

Desirable skills and experience

• Previous experience in the energy industry, utilities, billing or a regulated environment.

• Experience using customer management, billing or finance systems.

• Enthusiasm for a varied role in a growing business.

• Ability to adapt to a changing environment.

For further information on the role, or a general chat about other opportunities, please call Liam Edwards on 01453 832468. Alternatively, please email your CV to liam.edwards@ess-emp.co.uk

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