Customer Service Executive
| Company: | Essentra |
|---|---|
| Salary: | £24,800 to £24,800 a year |
| Hours: | Full-time |
| Location: | Jarrow, NE32 3DP |
| Working pattern: | On-site |
| Job type: | Permanent |
| Posting date: | 18 Sept 2026 |
| Closing date: | 18 Oct 2026 |
Summary
We are currently seeking a Customer Service Executive to join our established team in Jarrow.
This is an office-based role requiring a customer-focused individual who can provide a hassle-free service to our customers, while also supporting business growth through lead generation, upselling, and cross-selling.
Strong attention to detail is essential, along with a proactive approach to problem-solving and maintaining low error rates.
The ideal candidate will be confident and proactive, with experience delivering customer service in a fast-paced environment.
Our focus is on customer service capability rather than prior office experience; we welcome applicants with proven experience in any customer-facing environment.
Responsibilities:
Maintain accurate account and customer data.
Respond to customers inquiry within SLA and aim for one call / case resolution.
Identify and take ownership of customer concerns
Identify new product opportunities and generate leads
Liaise and build network with internal departments
Upsell and cross sell new products
Follow up on all commercial activity
Operate effectively and adhere to current business policy and procedures
Delivers consistent performance and achieves KPI's and business targets
Drives self-development
Mange time effectively and efficiently
Understanding of company strategy and propositions
Support other departments, dependant on the needs of the business
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Essentra
Jarrow, England
On-sitePermanentFull time