GP receptionist


Company:	NHS Jobs
Salary:	Negotiable
Hours:	Full-time
Location:	London, W13 8AG
Job type:	Permanent
Posting date:	18 Sept 2026
Closing date:	25 Sept 2026

Apply for this job

Summary

Welcome and assist patients in a friendly, professional and courteous manner, both face-to-face and by telephone. Manage incoming telephone calls, dealing with enquiries appropriately and directing patients to the most appropriate service or member of the team. Book, amend and cancel appointments in accordance with practice procedures. Support patients in accessing the appropriate clinician or service, following the practice's agreed processes. Provide clear and accurate information to patients while maintaining confidentiality at all times. Register new patients and maintain accurate and up-to-date patient information. Process incoming and outgoing correspondence and undertake other administrative duties as required. Liaise effectively with GPs, nurses, healthcare assistants, administrative staff and other members of the multidisciplinary team. Identify and appropriately escalate urgent concerns, safeguarding issues or situations requiring clinical or managerial support. Handle sensitive and confidential information in accordance with GDPR, practice policies and relevant legislation. Maintain a welcoming, organised and professional reception environment. Deal sensitively and appropriately with patients who may be distressed, anxious, frustrated or upset. Follow practice policies and procedures, including those relating to confidentiality, health and safety, infection prevention and safeguarding. Work flexibly across both practice locations when required. Support colleagues and contribute positively to the overall effectiveness of the practice. Participate in training and development activities relevant to the role. Contribute to the continuous improvement of patient services and the smooth running of the practice. Any other reception task, which is not listed above

Apply for this job