GP Practice Receptionist
| Company: | NHS Jobs |
|---|---|
| Salary: | £24,521 to £25,080 a year |
| Hours: | Full-time |
| Location: | Teddington, TW11 8HU |
| Job type: | Permanent |
| Posting date: | 17 Sept 2026 |
| Closing date: | 24 Sept 2026 |
Summary
The post holder will work with colleagues to ensure the highest standards of care for all patients, dealing with a wide range of administrative and management tasks in a general primary healthcare practice setting. Key responsibilities: Provide administrative and reception support to enable the Practice to meet its agreed aims and objectives within a profitable, efficient, safe and effective working environment. The role is diverse, varying from patient requests and referrals to liaison with external health care providers. Receptionist in line with Practice procedures and protocols: 1.Act as first point of contact for patients, carers, other healthcare professionals and visitors contacting the Practice. 2.Maintain high professional standards when representing the Practice. 3.Ensure the enquiries of patients and carers, via online, telephone and face to face, are all dealt with efficiently and courteously to the mutual satisfaction of the patient and Practice. 4.Book, amend and cancel appointments in line with Practices appointment procedures. 5.Respond to and or redirect all patient and visitor requests appropriately. 6.Registration of new patients in line with Practice procedures. 7.Ensure reception and waiting areas are kept neat and tidy. 8.Flexibility to cover all reception shifts; both am/pm as required. You will be required to cover staff absences and leave undertaking additional paid hours when necessary. 9.All related administrative tasks such as issuing of repeat medicines, informing patients of their test results, checking of emails on a daily basis, usage of text message system to inform patients of their results. This list is indicative and not exhaustive. Organisational duties in line with Practice procedures and protocols: 1.Work as part of the Non-clinical and Primary Healthcare Teams within the Practice. 2.Make recommendations to the Partners and Practice Manager on areas for improvement within the post holders areas of work experience within the Practice. 3.The post holder will take part in the full range of Practice activities, training and personal development and play a key role in developing the Practice within the post holders areas of work experience. 4.Ensure building security by being conversant with alarm system and completing room checks at the end of the day. Administration duties in line with Practice procedures and protocols: 1.Supporting the Operations Manager in resolving of IT issues. 2.Issuing of repeat prescriptions on a daily basis. 3.Pulling/filing notes as necessary. 4.All related administrative tasks as directed by the Operations Manager or Practice Manager. This list is indicative and not exhaustive. This job description is a reflection of the current position, and the post holder is expected to view it as guide rather than an exact description of all duties and responsibilities. It may be subject to variation from time to time as services develop. The post holder will be expected to be flexible and to undertake additional duties as may be required in discussion with the Partners, Practice Manager or Operations Manager. Confidentiality The post holder will have access to confidential information and is expected to ensure that the highest level of confidentiality is always maintained. Health and Safety The post holder is expected to make themselves aware of and comply with the Practices and National Health and Safety policies.